EXCELÊNCIA NO SISTEMA DE MELHORIA CONTÍNUA. COLEP Colep Packaging Business System

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1 Museu do Oriente

2 EXCELÊNCIA NO SISTEMA DE MELHORIA CONTÍNUA COLEP

A Global Company A leading global player in the consumer goods packaging and contract manufacturing industries A global leader in aerosol and liquids manufacturing Turnover

3 A Global Company A leading global player in the consumer goods packaging and contract manufacturing industries A global leader in aerosol and liquids manufacturing Turnover 2016: 464 million Employees: 2,800 A major supplier of tinplate and plastic packaging Portugal Mexico Brazil Spain UK Germany Poland UAE Japan India China Thailand Australia 3 3

4 Enquadramento do Sistema de Melhoria Contínua Packaging Division Portugal Polónia Espanha 5

5 CPBS Project CPBS Support CPBS Daily CPBS Leadership 6

6 CPBS Project A Ticket to transformation Where we end up Project Results Daily Results 7

7 CPBS Project Management Semester Sprints 8

8 CPBS Project Management Big Projects in Semester Sprints 9

9 CPBS Project Management Status with Top Management 6 Month 1 Year Planning Design of solutions Implementation Monitoring 10

10 CPBS Project Management Project Board 11

11 CPBS Project Management Evaluation after closure 12

12 CPBS Project CPBS Support CPBS Daily CPBS Leadership 13

13 CPBS Daily Visual Develop habits that lead to a continuous improvement culture Frequent Everybody How to combine it all? 14

14 CPBS Daily - Stand-up Meetings Regular, structured face-to-face dialogs between managers, team leaders and teams to discuss performance and identify improvement needs. 15

15 CPBS Daily Provide teams with tools to: Develop standards Improve their work Pragmatic and simple tools for a structured analysis of problems and quick implementation of solutions. 16

16 CPBS Daily - Train the Trainer To spread knowledge more efficiently 17

17 CPBS Daily The results Areas with daily meetings and CPBS model awareness 15% Audits results Workplace Organization 200 Standards developed Standardization of Best Practices 120 Improvement works Improvement Practices Team Organization 18

18 CPBS Project CPBS Support CPBS Daily CPBS Leadership 19

19 CPBS Leadership Align all teams with business strategy 20

20 CPBS Leadership Define KPI and Targets Select and monitor project portfolio There is no favorable wind for those who don t know where to go Arthur Schopenhauer Lead team involvement Assess Change 21

21 CPBS Project CPBS Support CPBS Daily CPBS Leadership 22

22 CPBS Support Communication Communicate and share the best practices Assess and measure CPBS results Tracking results Development Develop and enhance CPBS model Offer CPBS and lean tools training Training Coaching Give support to project managers and team leaders 23

23 CPBS Support - Peddy Paper Live our values 24

24 CPBS Support Training Sessions 25

25 CPBS Support Good Practices Sharing Events and Benchmarking Visits

26 CPBS Support Communication Boards 27

27 CPBS Room 28

28 CPBS Support Excellence Day Share best practices Recognize team effort Motivate all to Improvement 29

29 Key Points

30 The Development of CPBS Project Based Process Improvement Process Improvement Projects Training of experts Management philosophy Mindset & Behaviour Change Management Broad Implementation of day-to-day tools Projects for complex issues 31

31 Continuous Improvement is for ALL Continuous Improvement is important in Operations and Services 32

32 Continuous Improvement is for ALL Not only specialists are responsible for improvements. We are all responsible for improvements 33

33 Stop Fire Fighting Organizations are very proficient at We dedicate time to solve "Fire Fighting" but the problems problems and improve our work! keep coming back. From Fire Fighting to True Continuous Improvement 34

34 We are Breaking down functional silos The flow of value toward the customer is horizontal, across the organization. 35

35 We are Breaking down functional silos

36 It's a marathon not a sprint!

37 Impossible without Leadership commitment and involvement

38 The tool Age of Lean is ending We are changing our Mindset Methods & tools are important, but aren t useful without processes, people and alignment Methods & Tools The Mental Leap Processes, People And Strategic alignment 40

39 Obrigada! Raquel Passos Miranda a world of possibilities 42

40 Museu do Oriente

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Modelo de Melhoria Contínua Paixão pela excelência! Raquel Passos Miranda Divisional Continuous Improvement Manager Packaging Division - Colep

Modelo de Melhoria Contínua Paixão pela excelência! Raquel Passos Miranda Divisional Continuous Improvement Manager Packaging Division - Colep A Global Company A leading global player in the consumer goods