Qualicall SERVICES PORFOLIO

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Victor Alexandre Santana
5 Há anos
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1 SERVICES PORFOLIO

2 2011 A new image! 2011 A NEW IMAGE The new logo was created to fit the QUALICALL s scenario of business expansion with circles meaning expansion into the global market. The new letters also bring the QUALICALL constant movement in search of meeting the market requirements. 2

3 Vision The industrial, services and e-business markets will recognize QUALICALL as a small, cohesive and competitive company, but with a very broad knowledge base to offer to its customers. 3

4 Mission Consistently improve the companies results providing the best and most updated management practices through training, advisory and technical support. 4

Values CREATIVITY - is expressed in all technical

relationship approach adopted with customers; FOCUS ON

better results for the company, employees and partners.

5 Values CREATIVITY - is expressed in all technical materials and services performed; CUSTOMIZATION - is the relationship approach adopted with customers; FOCUS ON RESULTS - positive results for clients will stimulate better results for the company, employees and partners. CRIATIVIDADE CREATIVITY CUSTOMIZATION F OCO EM FOCUS RESULTADOS ON RESULTS 5

6 Quality Policy To inform and advise organizations in a creative and customized way, with a structure of qualified professionals who provide updated knowledge for the business management of organizations, with quality. 6

7 Regions of Operation 7

8 Services Provided Open and in-company Trainings; Advisory; Audits; Development of suppliers; Planning and Project Management; Self-training; Technical Manuals. 8

9 Areas of Expertise Organizational Strategy; Process Management; Human Resources Management; Environamental survey; Profile assessment skills; Performance evaluation; CE mark; Logistics and Supply Chain; Supplier Qualification; Risk Analysis; Lean ITIL. 9

10 Areas of Expertise Quality Management: ISO General; 6 VDA / ISO Automotive; ISO Medical Devices; ISO Research Institutes; Environmental Management - ISO 14001; Health and Safety Management OHSAS 18001; Green IT; FSC - Chain of Custody; IT Governance; Information Security, ISO 27001/27002; Integrated Management Systems. 10

11 Areas of Expertise BS Business Continuity Management; ISO Enterprise Risk Management; ISO IT Governance; SA Social Accountability; ISO Social Accountability; ISO Risk Management for Information Security; NR-s - Knowledge of the specific requirements of the Brazilian Regulatory Standards; Good Manufacturing Practice for Medical Products and Devices; Good Manufacturing Practices for Personal Care products, cosmetics and perfumes. 11

12 Areas of Expertise Development of high performance teams; Techniques for the Commercial Area - Negotiation and Attendance; Tools for Areas of Operation / Productivity - TOC, TPM. 12

13 Trainings Dynamic and customized training in several modalities: Training offered to the public; In-company training; Training to small groups; Individual training; Preparatory meetings for customize training speech. 13

14 Training Tailored Your organization defines the theme and QUALICALL will: Research and evaluate; Define training program; Prepare materials; Prepare guidelines; Prepare games and dynamics. BRASIL 14

15 Advisory With defined schedule - MS Project; Structured with performance indicators; Focused on results for the organization; Development of organizational resources; Constant monitoring reports; Proposing improvements to results; Specific or long-term projects. 15

16 Audits Can be performed in several stages: Initial diagnosis; Pre-certification; Management Systems Maintenance; Corrective actions monitoring; Operating performance evaluation results; Supplier development. 16

17 Audits Audits in various segments: System audits; Process Audits; Product audits; Audits of Suppliers; Among others. 17

Planning and Project Management Focusing on PMI guidelines: Defining resources; Survey timing and operation methods; Planning the project driving

18 Planning and Project Management Focusing on PMI guidelines: Defining resources; Survey timing and operation methods; Planning the project driving dynamics; Qualification of resources (human, financial and physical) order to meet the goal; Execution with the organization's resources or QUALICALL resources. 18

19 Training Manuals Didactic structure for facilitators; Recreational resources, pictures, simulations, flows and other tools; Manuals for human or technical areas; Training Manuals for the operational, sales, technical support, among other modalities; Formatting for Microsoft Office software; Presentation on "hard-copy" and / or electronics. 19

20 Professionals working in Professionals involved in the company for more than three years; Strong knowledge of work standardized methodologies; The professionals associated with QUALICALL have a university degree, postgraduate or MBA, and specialized in their fields and having national or international certifications. 20

21 Some of our clients INDÚSTRIA AUTOMOTIVA INDÚSTRIA - GERAL 21

22 Some of our clients INDÚSTRIA - CONSUMO INDÚSTRIA GRÁFICA: 22

23 Some of our clients TECNOLOGIA DA INFORMAÇÃO: SERVIÇOS EM GERAL: 23

24 Some of our clients DISPOSITIVOS MÉDICOS / FARMACÊUTICA E COSMÉTICOS 24

25 Contacts with Phone: (55) Fax: (55) Web Site: 25

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