LIGA PROGRAM GLOBOSAT & SAP DIGITAL TRANSFORMATION CASE

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1 LIGA PROGRAM GLOBOSAT & SAP DIGITAL TRANSFORMATION CASE

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3 CONTENT IS OUR DNA

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5 OUR FIGURES IS PRESENT IN MORE THAN 16M HOUSEHOLD SUBSCRIBERS 50M VIEWERS FOR GLOBOSAT CHANNELS

6 OUR FIGURES 18M DISTINCT VIEWERS PER DAY HAVE WATCHED CHANNELS FROM JAN. TO NOV. 2015

7 OUR FIGURES MORE THAN 120M 47% VIDEOVIEWS REPRESENTING OF TOTAL VIEWS IN 2014

8 TIMELINES OUR HISTORY SO FAR: 1 million subscribers HD broadcast technology Beginning of VOD experience Mobility with Globosat Play Apps Live events TV and Internet integration: Olympics Apps Globosat lauching with 4 channels First Pay Per View Channel Consolidation of VODs technology and Focus on content production 4k broadcast technology Stand-alone Systems Solutions First ERP Go-live - Datasul First Comercial Systems Go-live TV Integrated Broadcast Management System Go-live - IBMS Liga Project Go-live - ERP SAP - RH SAP Success Factors - Hybrys Billing OUR CORPORATE APPLICATIONS SO FAR: In-house applications development First HR Systems Applications Go-live Business Intelligence Initiative - BIG

9 ACTUAL CHALLENGES CHANGING IN TV CONSUMPTION HABITS NEW AND STRONG COMPETITORS NEW TECHNOLOGIES ARRIVAL OF THE MILLENNIALS IN THE CONSUMER MARKET CHANGE TO B2C

10 WHAT ABOUT THE FUTURE? B2C focus Advanced Ad Commercialization: Dynamic Ad insertion, Addressable, Programmatic. Social Media integration Content production increasing OTT Plataform Analytics

11 LIGA PROGRAM

12 WE HAVEN T JUST STARTED, IT HAS BEEN A WHILE BACK OFFICE PROCESSES REVISITED IMPLEMENTATION / 2016 SOFTWARE SELECTION

13 A BROAD PROJECT SCOPE ACCOUNTS RECEIVABLE SUPPLIER REGISTRATION TAX ACCOUNTING PROJECT MANAGEMENT ACCOUNTS PAYABLE GENERAL ACCOUNTING INVESTMENTS SUPPLIER RELATIONSHIP MANAGEMENT PRODUCTION RIGHTS PRICING RATING INTERNATIONAL PURCHASES HUMAN CAPITAL MANAGEMENT ORDER CAPTURING ORDER PROCESSING AND MONITORING OFFER MANAGEMENT PAYMENT STATEMENTS INVOICING DOMESTIC PURCHASES TRAVEL SUCCESS FACTORS CHARGING PRODUCT MASTER DATA INBOUND GOOD DELIVERY INVOICING CONTRACT LIFECYCLE MANAGEMENT INFORMATION TECHNOLOGY MEDIATION CREDIT AND COLLECTION FIXED ASSETS TAX OBLIGATIONS TREASURY REVENUE MANAGEMENT PARTNER SETTLEMENT MANAGEMENT REPORTS (BO)

14 IT WASN T A SMALL PROJECT FOR SURE 20 Months 16 Departments directly engaged 7 Projects Around 200 People 700 Hours in the classroom Payroll processing with integrated departments 15 Spreadsheets From 1 week of processing to few hours E-learnings Classrooms People Reached Comunications HR Portal Single-point system access Hybris Billing Automatization Integrated payroll accounting 4 days Monthly closing Access Management 54K Purchase Orders 22K Invoice Receits 16K Purchase Requisitions 6K Procurement Contracts August, 2016

15 LANDSCAPE SAP GLOBOSAT LOGISTICS TECHNOLOGY GRC INTEGRAÇÃO PORTAL CLM SRM SOLMAN NF-E NFS-E PI ORACLE FIORI SYBASE GRC-AC PO HR PORTAL HCM SYBASE SUCCESS FACTORS POWER DESIGNER WPB WORKFORCE POWERBUILDER SQL SERVER SYBASE BPM SYBASE ERP MM FI PS CI BILLING CRM HANA BI BUSINESS OBJECT SYBASE SD CO PM HCM CM ORACLE NETWEAVER SSO WEB DISPATCHER CONTENT SERVER HANA CC SYBASE SYBASE MAXDB

16 LANDSCAPE SAP GLOBOSAT TOTAL SAP ENVIRONMENTS (DEV, QAS, PRD) PRD SAP ENVIRONMENTS MANAGED USERS CPUS (VIRTUAL/PHYSICAL) TB TOTAL MEMORY TB TOTAL STORAGE

17 WE D ACHIEVED A LOT. AND LEARNED A LOT TOO ACHIEVEMENTS On time completion of the project; Engagement of all areas involved in the project; Design documentation revised and updated; Ensuring use of best practices; Service assurance to match all mapped requirements LESSONS LEARNED Required large participation of users; You need agility in decision making; Attention in the selection of Key Users to be part of the project; In most of the cases, the company must adapt to the system.

18 WHAT COMES NEXT LIVE MANAGEMENT MOBILE APPLICATIONS B2C CAPABILITIES ANALYTICS

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23 GLOBAL Procurement Histórico Objetivos Atento é adquirida pela Bain Capital; Nova estratégia da empresa é definida; (ex: Best in Class Operations) Criada a estrutura de Global Procurement. estratégicos Gerar economias a partir de negociações globais; Criar uma organização global de compras eficiente e centralizada; Desenvolver alianças estratégicas que suportem a inovação e transformação do negócio (2016) SAP SE or an SAP affiliate company. All rights reserved. 23

24 GLOBAL Procurement Evolução 2016 Centralização das estruturas de compras Implantação do Ariba Contracts - Gestão global de contratos. Implantação do Ariba Suppliers - Gestão global de fornecedores (homologação e avaliação). 1º S 2014 Criação da Área Corporativa de Compras Negociações de acordos globais (SAP, Microsoft, desktops, headsets, cloud services, service desk, external audit, travel); 2º S 2014 Delegação de compras de baixo valor Simplificação de processos. Transferência de atividades non procurement. Área de compras mais proativa e estratégica; 2º S 2015 Definição de gestores de categorias regionais Segregação de atividades estratégicas e transacionais. Criação do P2O Hub; 1º S 2015 Definição da política global de compras Negociações regionais de categorias estratégicas (facilities, telecom, real estate) Implantação do Ariba Sourcing; 2014 SAP SE or an SAP affiliate company. All rights reserved. 24

25 GLOBAL Procurement Global Procurement Structure 66 Raio - X Brasil North Am. South Am. Espanha Spend por FTE (USDMM) 2014 FUNÇÕES GLOBAIS FUNÇÕES REGIONAIS 2015 Planejamento Especialistas Globais de Categorias Especialistas Regionais Operações de Compras 2016 Gestão de Contratos Gestão de Fornecedores 2014 SAP SE or an SAP affiliate company. All rights reserved. 25

26 GLOBAL Procurement Raio - X 80% do spend: Brasil North South EMEA Spend 2015 por Região (USD 574 MM) % 93,5 16% 80,3 14% 39,3 7% REAL ESTATE INFRA ESTRUTU RA RECURSOS HUMANOS TI TELECOM 2014 SAP SE or an SAP affiliate company. All rights reserved. 26

27 GLOBAL Procurement Ferramenta Global Flexível e Customizável User Friendly Padronização Global dos Processos Incorporação da Política de Compras Stand Alone Controle e Visibilidade de Compras 2014 SAP SE or an SAP affiliate company. All rights reserved. 27

28 GLOBAL Procurement Sourcing 12 Países Em Operação > RFPs Enviadas ao Mercado > 90 Leilões Eletrônicos Realizados Contracts 10 Países Em Operação > 800 Contratos Publicados > 400 Contratos Em Negociação Suppliers Global Em Operação > 300 Fornecedores Cadastro Completo > 1200 Fornecedores Cadastro Básico 2014 SAP SE or an SAP affiliate company. All rights reserved. 28

29 GLOBAL Procurement Ariba Sourcing Templates Simplificados Processo Padronizado de Strategic Sourcing Negociações Online Workflow Global de Aprovação Modelo de Gestão de Compras 2014 SAP SE or an SAP affiliate company. All rights reserved. 29

39 Global Procurement Ariba Sourcing E-auctions Peru Transporte de Pessoal Participantes: 4 Valor: USD 1.2 M E-auction Saving: USD 0.2 M (17%) Mexico - Voz Participantes: 3 Valor: USD 6.3 M E-auciton Saving: USD 0.6 M (10%) Brasil Comunicação Interna Participantes: 3 Valor: USD 0,6 M E-auction Savings: USD 0,1 M (17%) 2014 SAP SE or an SAP affiliate company. All rights reserved. 39

40 GLOBAL Procurement Ariba Contracts Fluxos de Criação de Contratos Padrão ou Específico Gestão do Ciclo de Vida dos Contratos Notificação Automática Centralização do Gerenciamento de Contratos Globalmente Assinatura Eletrônica de Contratos *Em Implantação 2014 SAP SE or an SAP affiliate company. All rights reserved. 40

49 GLOBAL Procurement Ariba Suppliers (SIPM) Auto-Cadastro dos Fornecedores Homologação e Cadastro de Fornecedores Centralizado Globalmente Gestão da Base de Fornecedores Avaliação de Fornecedores Padronizada e Centralizada Globalmente 2014 SAP SE or an SAP affiliate company. All rights reserved. 49