1 Customer Information 01 February 2012 Fares ML/MCC fevereiro.2012
2 Non-frequent fares viva viagem card 0,50 Metro single ticket (whole Metro network) 1,25 1 day ticket Carris/Metro (valid for 24 hours, 5,00 after validation, in the Metro and Carris whole networks) Zapping stored value Loading options bonus 5 0, , ,15 Cost of 1 metro journey using Zapping ( pay as you go ) 1,15 Monthly and 30-day passes Lisboa viva card 7,00 Lisboa viva card and 3,50 Lisboa viva card urgent* 12,00 Lisboa viva card e urgent * 6,00 (* working days at Campo Pequeno, Avenida and Alameda stations) Normal 4_18/sub23 25% Metro passes (reload only) 30 day urban 29,00 21,75 14,50 30 day network 35,00 26,25 17,50 4_18 50% Navegante passes Navegante urban Navegante network Normal 35,00 40,00 25% 26,25 30,00 50% 17,50 20,00 Intermodal passes Passes  Elderly [aged 65 y.o. or older] Retired and pensioners L1 L12 L123 L1 L12 L123 L123 F/S (valid on weekends and public holidays) 48,40 58,35 66,40 36,30 43,75 49,80 6,85 36,30 43,75 49,80 24,20 29,20 33,20 The intermodal and Navegante passes with 25% are available for the following: Senior customers with a Elderly Lisboa viva card Retired/Pensioner customers with a Retired/Pensioner Lisboa viva card Children with a Child Lisboa viva card Customers with a card Customers with a card Customers with a Social+ Lisboa viva card The intermodal and Navegante passes with 50% are available for the following customers: Beneficiaries of the Rendimento social de inserção Beneficiaries of the Complemento solidário de idoso Customers with a card benefiting from grade A of the Ação social escolar
3 Combined Carris/Rodoviária de Lisboa Carris/ML/RL1 Carris/ML/RL2 Carris/ML/RL3 Normal 43,95 53,80 61,45 25% 32,95 40,35 46,10 50% 22,00 26,90 30,75 Park & Ride passes Carris/ML/parking Metro/ Alvalade Park (working days) 51,50 43,50 Comboios de Portugal Azambuja line ML/CP - Alverca ML/CP - V. F. Xira ML/CP - Azambuja Sintra line ML/CP (am) - Amadora ML/CP (ql) - Queluz ML/CP (rm) - Rio de Mouro ML/CP (st) - Sintra Cascais line ML/CP (Algés - C.Sodré) ML/CP (Oeiras - C.Sodré) ML/CP (Cascais - C.Sodré) 56,80 70,10 84,00 40,65 47,95 56,80 70,30 56,80 68,25 52,60 63,00 30,50 35,95 52,75 31,95 51,20 28,40 35,05 42,00 20,35 24,00 28,40 35,15 21,30 28,40 34,15 Rodoviária de Lisboa ML/RL1 ML/RL2 ML/RL3 43,60 48,70 57,05 32,70 36,55 42,80 21,80 24,35 28,55 Soflusa/TCB ML/Soflusa/TCB 58,40 43,80 29,20 Transportes Sul do Tejo ML/TST (A)/E ML/TST (A1)/E ML/TST (A1sx)/E ML/TST (A) ML/TST (A1) ML/TST (A1sx) (working days) (working days) (working days) 43,30 50,85 71,00 48,85 56,60 76,85 32,50 38,15 53,25 36,65 42,45 57,65 21,65 25,45 35,50 24,45 28,30 38,45 Transtejo/Soflusa ML/TT (ca) Navegante Barreiro Navegante Seixal and Montijo Navegante Cacilhas and Trafaria 38,40 56,10 49,50 45,00 28,80 42,10 37,15 33,75 19,20 28,05 24,75 22,50 Vimeca ML/V1 ML/V2 ML/V3 43,20 48,05 56,10 32,40 36,05 42,10 21,60 24,05 28,05 The combined passes with 25% are available for: Customers with a card Customers with a card The combined passes with 50% are available for: Customers with a card benefiting from level A of the Ação social escolar.
4 Passes 1. What is the new Navegante Pass? It is a pass that allows full mobility throughout the city of Lisbon by integrating the public transport companies Carris, ML and CP in the city s urban circuits. Included in this pass are the following CP routes: Belém-Cais do Sodré (Cascais line), Benfica-Rossio and Benfica-Oriente (Sintra line), Oriente-Santa Apolónia (Azambuja line) and Alcântara Terra-Oriente (belt-line). 2. What are the options and prices of the Navegante Pass? The Navegante Pass is available both in the urban and whole network options Navegante urban pass Carris and Metro urban crown + CP/Lisbon urban circuits 35,00 Navegante network pass Carris and Metro whole networks + CP/Lisbon urban circuits 40,00 3. Will the Metro and Carris own passes continue to exist? Theses passes, including the 4_18 and sub23 options, will no longer be available for first time purchases. However, customers who already have these passes loaded onto their Lisboa viva cards may continue to reload them until the end of Carris and Metro s own passes: Metro urban pass 30-days 29,00 Metro network pass 30-days 35,00 Carris urban pass 30-days 29,00 Carris network pass 30-days 35,00 Starting 1 January 2013, these passes will be replaced by the Navegante passes, in the options specified in section What are the advantages of replacing Metro and Carris passes with the Navegante pass? Customers who choose the Navegante pass will have greater mobility in the city of Lisbon. In addition, customers who already use the Metro or the Carris own passes, will benefit from a 3 every time they load the Navegante pass during This does not apply to customers with a Metro or Carris pass with the and profiles. For this purpose, the first purchase of the Navegante pass will have to be made at a sales office from Metro, Carris or CP. The prices are as follows: Navegante urban pass Carris and Metro urban zone + CP/Lisbon urban circuits 32,00 Navegante network pass Carris and Metro whole networks + CP/ Lisbon urban circuits 37,00
5 5. Are there any combined passes between the Navegante and other operators? Yes, the following combinations between the Navegante pass and the Transtejo/Soflusa network are available: Navegante/ Barreiro; Navegante/ Seixal and Montijo; Navegante/Cacilhas. These options are also available for the 4_18 and sub23 profiles. These new passes will replace the following passes: CA/ML/TT-Cacilhas, L/TT-Sx and L/SL-Barreiro. 6. What other changes will occur from the 1st February? As of 1 February, all passes exclusively for working days will cease to exist, specifically the combined Metro/TT pass for working days. However, the passes already purchased and loaded may continue to be used until the end of their expiry date. The ML/CP Lisboa pass was eliminated and replaced by the Navegante pass. The remaining intermodal and combined passes will continue the same. Discounts 7. Are there s for any passes? The following s apply to customers with the card profiles 4_18, sub23, Social+, Retired/Pensioner, Elderly and Child: A. 4_18 pass (all Navegante, combined and intermodal passes) 25% the current requirements for obtaining this profile must be met. 50% valid only for beneficiaries of level A of the Ação social escolar. B. sub23 Pass (all Navegante, combined and intermodal passes) 25% the current requirements for obtaining this profile must be met. C. Social+ Pass (all Navegante and intermodal passes) 25% retirees and pensioners with a pension equal to or less than 1.2 times the value of the IAS (Social Support Index); recipients of Unemployment Benefits receiving a amount equal to or less than 1.2 times the value of the IAS; customers whose household average income is equal to or less than 1.2 times the value of the IAS; 50% for beneficiaries of the Rendimento social de inserção or the Complemento solidário de idoso. D. Retired/Pensioners, Senior and Child (all intermodal and Navegante passes) 25% - the current requirements for obtaining these profiles must be complied. Non-frequent fares (tickets and zapping) 8. What will change in the Metro single tickets? As of 1 February 2012, there will be one single journey ticket valid for the entire Metro network, priced at 1.25, thus eliminating the current tickets for one or two zones. All tickets for one or two zones purchased before 1 February may still be used. 9. What will change in the Metro with the zapping fares? The zapping stored value, valid for the Metro, Carris, CP and Transtejo/Soflusa will have the following changes: There will be a minimum loading option of 5, besides the 10 and 15 loading options and respective bonuses; One journey in the Metro network will have the single cost of 1.15, valid for both zones.
6 Diagrama da rede Network diagram tml Amadora Este tml Alfornelos Coroa 1 Zone 1 Coroa L Zone L Odivelas Ml Senhor Roubado tml Ameixoeira Ml Lumiar Ml t x M Z l q W Autocarro suburbano Suburban bus Barco Boat Elevador de acesso à estação Station access lift Gabinete do Cliente Customer Service Office Mobilidade reduzida Step free Perdidos e achados Lost property Polícia Police Azul Blue line Amarela Yellow line tml Pontinha Quinta das Conchas Ml Azambuja Ml Carnide Campo Grande t Ml Telheiras tsmlw Oriente t Colégio Militar /Luz Alvalade Ml Alto dos Moinhos Cidade Universitária Ml Cabo Ruivo Laranjeiras s Entre Campos Roma s Roma/Areeiro Ml Olivais Benfica Sintra Sete Rios ts Jardim Zoológico Chelas Ml Pç. de Espanha Campo Pequeno t Areeiro ts Bela Vista Ml Ml S. Sebastião Chelas Saldanha Ml Olaias MlMarvila Alameda Ml Braço de Prata Parque Picoas Arroios Campolide Anjos tmlzqw Marquês de Pombal Avenida Intendente Ml Rato Martim Moniz Rossio Alcântara-Terra Verde Green line Vermelha Red line Comboio Railways sml Restauradores Rossio Ml Baixa-Chiado Santa Apolónia sml Santos Cascais Lisboa sxml Cais do Sodré Terreiro do Paço xmlz Belém Alcântara-Mar Rio Tejo Informações Customer Service Offices (customer relation / lost property) Marquês de Pombal station Terreiro do Paço station Working days 8h30 am / 7h30 pm Revenue Control Office Av. Sidónio Pais, nº 1 Working days 8h30 am / 16h30 pm Complaints Customers may register their complaints in a Complaint Book, available at all Metro Stations, Costumer Service Offices and Revenue Control Office. The Ombudsman s Office Av. Fontes Pereira de Melo, nº28, Lisboa Police Marquês de Pombal station Tel Oriente station Tel Call Center Tel Public Relations Av. Barbosa du Bocage, n. 5, piso Lisboa (Campo Pequeno station) ML/MCC fevereiro.2012