Parcel Post Compendium Online Empresa Brasileira de Correios e Telégrafos. BR - Brazil BRA

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1 Parcel Post Compendium Online Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 8.1 Maximum insured value for surface parcels (SDR) 500,00 9 Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels 500, outbound COD parcels inbound COD parcels Express delivery service Page 1 of 14

2 Parcel Post Compendium Online 12 Express parcel delivery service provided Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Supplementary charges - Customs 21 n-dutiable parcels Inbound parcels Outbound parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency USD 50,00 Up to the indicated value, customs duties and charges are excempted to exchanges between individuals. For exchanges between corporations the duties and charges can be taxed 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency USD 12 BRL Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements 23 Customs clearance fee collected for for all items declared at customs Name: Function: Address: Mr Alves de Oliveira, Nailton International Business Manager Ed Sede ECT SBN QD 02 Bloco A 8º andar Ala rte Brasilia - DF - Brasil Tel: 1: (+5561) : (+) Fax: (+5561) nalves@correios.com.br Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Inbound parcels Outbound parcels 24 Administration fees collected for parcels subject to export customs clearance Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel Local currency SDR 25.2 Period of charge, if not daily Domestic fee x Weight Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided Page 2 of 14

3 Parcel Post Compendium Online 27.1 Amount of charge per parcel Local currency 0 SDR Basis for charge if not an amount per parcel Domestic fee x Weight Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Name: Function: CTCI - Sao Paulo - Brasil Mr Andreza de Oliva Filho, Jose Regional Internarnational Accounting Manager Address: RUA MERGENTHALER, BLOCO III - 5º ANDAR VILA LEOPOLDINA SAO PAULO - SIL Tel: 1: (+5511) : (+) Fax: (+5511) geqatspm@correios.com.br Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed English Portuguese Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Documents attached to the parcels bill Period of retention 32 Period of retention for parcels 32.1 rmal period 20 Day(s) 32.2 Exceptional period 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 20 Day(s) Service to customers 39 On-line tracking provided 39.1 Web site address to access information Languages in which track and trace information is available portuguese 33.2 Exceptional period Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) Page 3 of 14

4 Parcel Post Compendium Online 40.1 Details of office(s) responsible for handling parcel post inquiries Office name: Name: INTERNATIONAL CUSTOMER SERVICES - RIO DE JANEIRO Ms CERUTTI, SABRINA Function: SECTOR MANAGER INTERNATIONAL CUSTOMER SERVICES Address: CN08/INQUIRY/RECLAMACION BRRIOE Rio de Janeiro CTCI/RJ PONTA DO GALEAO, S/N - 2º ANDAR ILHA DO GOVERNADOR RIO DE JANEIRO - RJ - SIL Tel: 1: (+5521) : (+) Fax: (+5521) sabrinacerutti@correios.com.br vember 2 ALL SOULS DAY vember 15 PROCLAMATION OF THE REPUBLIC December 24 CHRISTMAS December 25 CHRISTMAS December 31 NEW YEAR'S EVE National holiday in 2015 Month Day(s) National Holidays - Description January 1 NEW YEAR'S DAY February 16 CARNIVAL February 17 CARNIVAL Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 13:00-17:00 Tuesday 08:00-12:00 13:00-17:00 Wednesday 08:00-12:00 13:00-17:00 Thursday 08:00-12:00 13:00-17:00 Friday 08:00-12:00 13:00-17:00 Saturday - - Sunday - - Languages English portuguese National Holidays February 18 ASH WEDNESDAY April 3 GOOD FRIDAY April 21 TIRADENTES'S DAY May 1 LABOUR'S DAY June 4 CORPUS CHRISTI September 7 INDEPENDENCE'S DAY October 12 OUR LADY APARECIDA'S DAY vember 2 ALL SOULS DAY vember 15 PROCLAMATION OF THE REPUBLIC December 24 CHRISTMAS December 25 CHRISTMAS December 31 NEW YEAR'S EVE 41.1 National holidays National holiday in 2014 Month Day(s) National Holidays - Description January 1 NEW YEAR'S DAY March 3 CARNIVAL March 4 CARNIVAL March 5 ASH WEDNESDAY April 18 GOOD FRIDAY April 21 TIRADENTES'S DAY May 1 LABOUR'S DAY June 12 World Cup June 17 World Cup June 19 CORPUS CHRISTI June 23 World Cup September 7 INDEPENDENCE'S DAY October 12 OUR LADY APARECIDA'S DAY Regional Holidays 41.2 Regional holidays Regional holiday in 2014 Month Day(s) Regional/Local Holidays Localities and description January 20 RJ/DIA DE SÃO SEBASTIAO January 25 SP/ANIVERSÁRIO DA CIDADE DE SÃO PAULO April 23 RJ/DIA DE SÃO JORGE June 12 RJ E SP/WORLD CUP June 17 RJ/WORLD CUP June 18 RJ/WORLD CUP June 23 RJ/WORLD CUP June 25 RJ/WORLD CUP July 4 RJ/WORLD CUP July 9 SP/REVOLUÇÃO CONSTITUCIONALISTA DE 1932 Page 4 of 14

5 Parcel Post Compendium Online October 15 RJ/DIA DO COMÉRCIO vember 20 RJ e SP/DIA DA CONSCIÊNCIA NEGRA December 8 RJ/N.SRA. DA CONCEIÇÃO Regional holiday in 2015 Month Day(s) Regional/Local Holidays Localities and description January 20 RJ/DIA DE SÃO SEBASTIAO January 25 SP/ANIVERSÁRIO DA CIDADE DE SÃO PAULO April 23 RJ/DIA DE SÃO JORGE July 9 SP/REVOLUÇÃO CONSTITUCIONALISTA DE 1932 October 19 RJ/DIA DO COMÉRCIO vember 20 RJ e SP/DIA DA CONSCIÊNCIA NEGRA December 8 RJ/N.SRA. DA CONCEIÇÃO Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Office name: IMPC codel: Name: Function: CTCI RIO DE JANEIRO Mr Monteiro Felipe OFFICE OF EXCHANGE MANAGER Address: ESTRADA DO GALEÃO, S/Nº PONTA DO GALEÃO 2º ANDAR ILHA DO GOVERNADOR - RIO DE JANEIRO/RJ SIL Tel: 1: (+5521) : (+5521) Fax: (+5521) BRRIOE felipemonteiro@correios.com.br Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:00-22:37 22:00-06:00 Tuesday 07:00-22:37 22:00-06:00 Wednesday 07:00-22:37 22:00-06:00 Thursday 07:00-22:37 22:00-06:00 Friday 07:00-22:37 22:00-06:00 Saturday 07:00-22:16 22:00-06:00 Sunday 07:00-18:00 - Observations/Comments The designated operator of Brazil does not accept mails sent by sea via port of Santos other than within the framework of a bilateral agreement with the designated operator of origin. Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Page 5 of 14

6 Parcel delivery standards - Air parcel OE Name RIO DE JANEIRO IMPC Code BRRIOE Tel (+5521) Fax (+5521) Hours of operation Monday - Friday: 00:00 23:59 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Mon 00:00-23:59 Fri Mon+1 Tue+1 Thu+1 Mon+2 Thu+2 Tue+3 Fri Tue 00:00-23:59 Mon Tue+1 Wed+1 Fri+1 Tue+2 Fri+2 Wed+3 Mon Wed 00:00-23:59 Tue Wed+1 Thu+1 Mon+1 Wed+2 Mon+2 Thu+3 Tue Thu 00:00-23:59 Wed Thu+1 Fri+1 Tue+1 Thu+2 Tue+2 Fri+3 Wed Fri 00:00-23:59 Thu Fri+1 Mon+1 Wed+1 Fri+2 Wed+2 Mon+3 Thu Sat 00:00-23:59 Thu Fri Mon+1 Wed+1 Fri+2 Wed+2 Mon+3 Thu Sun 00:00-23:59 Thu Fri Mon+1 Wed+1 Fri+2 Wed+2 Mon+3 Thu Definition of zones Zone 1: BRRJ00: TO Rio de Janeiro city-rj. Zone 2: BRSP00: to 05999, TO 08499; BRRJ01: TO 28999; BRES01: TO 29099; BRMG01: TO 31999; BRDF01: TO 70639, TO 70999; BRGO01: TO São Paulo city-spm; Rio de Janeiro-RJ (State) except Rio de Janeiro city; Vitória city-es; Belo Horizonte city-mg; Brasília city-df; Goiânia city-go. Zone 3: BRSP01: TO 07999; TO 11599; TO 11999; BRSI01: TO 13139, TO 14114, TO 15104, TO 17119; BRES02: TO 29999; BRMG02: TO 39999; BRDF02: TO 70699, TO 72799, TO 73699; BRTO01: TO 77299; BRPR01: TO 82999; BRSC01: TO São Paulo Metropolitana except São Paulo city-spm; Campinas, Ribeirão Preto, São José do Rio Preto, Bauru cities-spi; Espírito Santo-ES (State) except Vitória city; Minas Gerais (State) except Belo Horizonte city-mg; Distrito Federal except Brasília city-df; Palmas city-to; Curitiba city-pr; Florianópolis city-sc. Zone 4: Page 6 of 14

7 BRSI02: TO 11699, TO 12999, TO 13999, TO 14999, TO 16999, TO 19999; BRBA01: TO 42599; BRSE01: TO 49099; BRPE01: TO 52999; BRPB01: TO 58099; BRGO02: TO 72999, TO 73999, TO 76799; BRMT01: TO 78109; BRMS01: TO 79129; BRRS01: TO 91999; BRRS02: TO 99999; BRPE02: TO 56999; BRPR02: TO São Paulo (State) except São Paulo Metropolitana, São Paulo, Campinas, Ribeirão Preto, São José do Rio Preto, Bauru cities - SPI; Salvador city - BA; Aracaju city - SE; Recife city - PE; João Pessoa city - PB; Goiás (State) except Goiânia - GO; Cuiabá city - MT; Campo Grande city - MS; Porto Alegre city - RS; Rio Grande do Sul (State) except Porto Alegre city - RS; Pernambuco (State) except Recife city - PE; Paraná (State) except Curitiba city - PR. Zone 5: BRBA02: TO 48999; BRSE02: TO 49999; L01: TO 57099; L02: TO 57999; BRRN01: TO 59139; BRCE01: TO 61599; BRPI01: TO 64099; BRMA01: TO 65099; BRPA01: TO 66999; BRMS02: TO Zone 6: BRPB02: TO 58999; BRRN02: TO 59999; BRCE02: TO 63999; C01: TO 69923; BRRO01: TO 76849; BRSC02: TO 89999; BRPI02: TO 64999; BRMT02: TO Zone 7: BRMA02: TO 65999; P01: TO 68911; BRTO02: TO 77999; C02:69925 TO Zone 8: BRPA02: TO 68240; P02: TO 68999; M01: TO 69099; M02: TO 69299, TO 69899; BRRR01: TO BRRR02: TO 69399; BRRO02: TO Zone 9 Bahia (State) except Salvador city - BA; Sergipe (State) except Aracaju city - SE; Alagoas (State) including Maceió city - AL; Natal city - RN; Fortaleza city - CE; Teresina city - PI; São Luís city - MA; Belém city - PA; Mato Grosso do Sul (State) except Campo Grande city - MS. Paraíba (State) except João Pessoa city-pb; Rio Grande do rte (State) except Natal city-rn; Ceará (State) except Fortaleza city-ce; Rio Branco city-ac; Porto Velho city-ro; Santa Catarina (State) except Florianópolis city- SC; Piauí (State) except Teresina city-pi; Mato Grosso (State) except Cuiabá city-mt. Maranhão (State) except São Luís city-ma; Macapá city- AP; Tocantis (State) except Palmas city-to; Acre (State) except Rio Branco city-ac. Pará (State) except Belém city-pa; Amapá (State) except Macapá-AP; Manaus city-am; Amazonas (State) except Manaus city-am; Roraima (State) including Boa Vista city- RR; Rondônia (State) except Porto Velho city-ro. Arrival at office of exchange: 22 hours Customs clearance times: Items subject to customs duty: 174 hours Page 7 of 14

8 Items not subject to customs duty: 22 hours Monday means delivery on Monday of the same week of flight arrival; Monday¹ means delivery on Monday of the following week of flight arrival; Monday² means delivery on Monday of the second week after flight arrival, an so on; assuming Sunday as first day Page 8 of 14

9 Parcel delivery standards - Surface parcel OE Name SAO PAULO IMPC Code BRSAOD Tel (+5511) Fax (+5511) Hours of operation Monday-Friday: :59 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Mon 00:00-23:59 Tue+1 Wed+1 Thu+1 Mon+2 Wed+2 Mon+3 Thu+3 Fri Tue 00:00-23:59 Wed+1 Thu+1 Fri+1 Tue+2 Thu+2 Tue+3 Fri+3 Mon Wed 00:00-23:59 Thu+1 Fri+1 Mon+1 Wed+2 Fri+2 Wed+3 Mon+3 Tue Thu 00:00-23:59 Fri+1 Mon+1 Tue+1 Thu+2 Mon+2 Thu+3 Tue+3 Wed Fri 00:00-23:59 Mon+1 Tue+1 Wed+1 Fri+2 Tue+2 Fri+3 Wed+3 Thu Sat 00:00-23:59 Mon+1 Tue+1 Wed+1 Fri+1 Tue+2 Fri+2 Wed+3 Thu Sun 00:00-23:59 Mon+1 Tue+1 Wed+1 Fri+1 Tue+2 Fri+2 Wed+3 Thu Definition of zones Zone 1: BRSP00: TO 05999, TO 08499; BRSI01: TO 13139, TO 14114, TO 15104, TO São Paulo city-sp; Campinas, Ribeirão Preto, São José do Rio Preto, Bauru cities-spi. Zone 2: BRSP01: TO 07999, TO 11599, TO 11999; BRRJ00: TO 23799; BRES01: TO 29099; BRMG01: TO 31999; BRDF01: TO 70639, TO 70999; BRGO01: TO 74899; BRMS01: TO 79129; BRPR01: TO 82999; BRSC01: TO 88099; BRRS01: TO 91999; BRSI02: TO 11699, TO 12999, TO 13999, TO 14999, TO 16999, TO 19999; BRRJ01: TO São Paulo Metropolitana except São Paulo city-sp; Rio de Janeiro city-rj; Vitória city-es; Belo Horizonte city-mg; Brasília city-df; Goiânia city-go; Campo Grande city-ms; Curitiba city-pr; Florianópolis city-sc; Porto Alegre city- RS; São Paulo (State) except São Paulo Metropolitana, São Paulo, Campinas, Ribeirão Preto, São José do Rio Preto, Bauru cities - SPI; Rio de Janeiro - RJ (State) except Rio de Janeiro city. Zone 3: Page 9 of 14

10 BRES02: TO 29999; BRMG02: TO 39999; BRDF02: TO 70699, TO 72799, TO 73699; BRTO01: TO 77299; BRMT01: TO 78109; BRRS02: TO 99999; BRBA01: TO 42599; BRMS02: TO Espírito Santo (State) except Vitória city-es; Minas Gerais (State) except Belo Horizonte city-mg; Distrito Federal except Brasília city-df; Palmas city-to; Cuiabá city-mt; Rio Grande do Sul (State) except Porto Alegre city-rs; Salvador city - BA Mato Grosso do Sul (State) except Campo Grande city - MS. Zone 4: BRSE01: TO 49099; BRPE01: TO 52999; BRPB01: TO 58099; BRPA: TO 66999; BRGO02: TO 72999, TO 73999, TO 76799; BRPR02: TO 87999; BRSE02: TO 49999; BRPE02: TO Aracaju city - SE; Recife city - PE; João Pessoa city - PB; Belém city - PA; Goiás (State) except Goiânia - GO; Paraná (State) except Curitiba city - PR; Sergipe (State) except Aracaju city - SE; Pernambuco (State) except Recife city - PE. Zone 5: L01: TO 57099; L02: TO 57999; BRRN01: TO 59139; BRCE01: TO 61599; BRPI01: TO 64099; BRMA01: TO 65099; C01: TO 69923; BRRO01: TO 76849; BRBA02: TO 48999; BRCE02: TO 63999; BRSC02: TO Alagoas (State) including Maceió city - AL; Natal city - RN; Fortaleza city - CE; Teresina city - PI; São Luís city - MA; Rio Branco city - AC; Porto Velho city - RO; Bahia (State) except Salvador city - BA; Ceará (State) except Fortaleza city - CE; Santa Catarina (State) except Florianópolis city - SC. Zone 6: BRPB02: TO 58999; BRRN02: TO 59999; P01: TO 68911; BRMT02: TO 78899; BRPI02: TO Zone 7: BRMA02: TO 65999; P02: TO 68999; BRTO02: TO 77999; C02: TO Zone 8: BRPA02: TO 68240; M01: TO 69099; M02: TO 69299, TO 69899; BRRR01: TO 69339; BRRR02: TO BRRO02: TO Zone 9 Paraíba (state) except João Pessoa city-pb; Rio Grande do rte (State) except Natal city-rn; Macapá city-ap; Mato Grosso (State) except Cuiabá city-mt; Piauí (State) except Teresina city-pi. Maranhão (State) except São Luís city-ma; Amapá (State) except Macapá city-ap; Tocantins (State) except Palmas city-to; Acre (State) except Rio Branco city-ac. Pará (State) except Belém city-pa; Manaus city-am; Amazonas (State) except Manaus city-am; Roraima (State) including Boa Vista city-rr; Rondônia (State) except Porto Velho city-ro. Arrival at office of exchange: 22 hours Page 10 of 14

11 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 249 hours 22 hours Friday 0 means delivery on Friday in the same week of flight arrival; Friday 1 means delivery on Friday in the following week of flight arrival; Friday 2 means delivery on Friday in the second week after flight arrival, an so on; assuming Sunday as first day of week. Page 11 of 14

12 Parcel delivery standards - Surface parcel OE Name RIO DE JANEIRO IMPC Code BRRIOE Tel (+5521) Fax (+5521) Hours of operation Monday - Friday: 00:00 23:59 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Mon 00:00-23:59 Tue+1 Wed+1 Thu+1 Mon+2 Wed+2 Mon+3 Thu+3 Fri Tue 00:00-23:59 Wed+1 Thu+1 Fri+1 Tue+2 Thu+2 Tue+3 Fri+3 Mon Wed 00:00-23:59 Thu+1 Fri+1 Mon+1 Wed+2 Fri+2 Wed+3 Mon+3 Tue Thu 00:00-23:59 Fri+1 Mon+1 Tue+1 Thu+2 Mon+2 Thu+3 Tue+3 Wed Fri 00:00-23:59 Mon+1 Tue+1 Wed+1 Fri+2 Tue+2 Fri+3 Wed+3 Thu Sat 00:00-23:59 Mon+1 Tue+1 Wed+1 Fri+1 Tue+2 Fri+2 Wed+3 Thu Sun 00:00-23:59 Mon+1 Tue+1 Wed+1 Fri+1 Tue+2 Fri+2 Wed+3 Thu Definition of zones Zone 1: BRRJ00: to Rio de Janeiro city-rj. Zone 2: BRSP00: TO 05999, TO 08499; BRRJ01: TO 28999; BRES01: TO 29099; BRMG01: TO 31999; BRDF01: TO 70639, TO 70999; BRGO01: TO São Paulo city-spm; Rio de Janeiro (State) except Rio de Janeiro city-rj; Vitória city-es; Belo Horizonte city-mg; Brasília city-df; Goiânia city-go. Zone 3: BRSP01: TO 07999, TO 11599, TO 11999; BRSI01: TO 13139, TO 14114, TO 15104, TO 17119; BRES02: TO 29999; BRMG02: TO 39999; BRDF02: TO 70699, TO 72799, TO 73699; BRTO01: TO 77299; BRPR01: TO 82999; BRSC01: TO São Paulo Metropolitana except São Paulo city-spm; Campinas, Ribeirão Preto, São José do Rio Preto, Bauru cities-spi; Espírito Santo (State) except Vitória city-es; Minas Gerais (State) except Belo Horizonte city-mg; Distrito Federal except Brasília city-df; Palmas city-to; Curitiba city-pr; Florianópolis city-sc. Zone 4: Page 12 of 14

13 BRSI02: TO 11699, TO 12999, TO 13999, TO 14999, TO 16999, TO 19999; BRBA01: TO 42599; BRSE01: TO 49099; BRPE01: TO 52999; BRPB01: TO 58099; BRGO02: TO 72999, TO 73999, TO 76799; BRMT01: TO 78109; BRMS01: TO 79129; BRRS01: TO 91999; BRRS02: TO 99999; BRPE02: TO 56999; BRPR02: TO São Paulo (state) except São Paulo Metropolitana, São Paulo, Campinas, Ribeirão Preto, São José do Rio Preto and Bauru cities-spi; Salvador city-ba; Aracaju city-se; Recife city-pe; João Pessoa city-pb; Goiás (State) except Goiânia city-go; Cuiabá city-mt; Campo Grande city-ms; Porto Alegre city-rs; Rio Grande do Sul (State) except Porto Alegre city-rs; Pernambuco (State) except Recife city-pe; Paraná (State) except Curitiba city-pr. Zone 5: BRBA02: TO 48999; BRSE02: TO 49999; L01: TO 57099; L02: TO 57999; BRRN01: TO 59139; BRCE01: TO 61599; BRPI01: TO 64099; BRMA01: TO 65099; BRPA01: TO 66999; BRMS02: TO Zone 6: BRPB02: TO 58999; BRRN02: TO 59999; BRCE02: TO 63999; C01: TO 69923; BRRO01: TO 76849; BRSC02: TO 89999; BRPI02: TO 64999; BRMT02: TO Zone 7: BRMA02: TO 65999; P01: TO 68911; BRTO02: TO 77999; C02: TO Zone 8: BRPA02: TO 68240; P02: TO 68999; M01: TO 69099; M02: TO 69299, TO 69899; BRRR01: TO 69339; BRRR02: TO 69399; BRRO02: TO Zone 9 Bahia (State) except Salvador city-ba; Sergipe (State) except Aracaju city-se; Alagoas (State) including Maceió city-al; Natal city-rn; Fortaleza city-ce; Teresina city-pi; São Luís city-ma; Belém city-pa; Mato Grosso do Sul (State) except Campo Grande city-ms. Paraíba (State) except João Pessoa city - PB; Rio Grande do rte (State) except Natal city - RN; Ceará (State) except Fortaleza city - CE; Rio Branco city - AC; Porto Velho city - RO; Santa Catarina (State) except Florianópolis city - SC; Piauí (State) except Teresina city- PI; Mato Grosso (State) except Cuiabá city- MT. Maranhão (State) except São Luís city-ma; Macapá city- AP; Tocantins (State) except Palmas city-to; Acre (State) except Rio Branco city-ac. Pará (State) except Belém city-pa; Amapá (State) except Macapá city-ap; Manaus city-am; Amazonas (State) except Manaus city-am; Roraima (State) including Boa Vista city-rr; Rondônia (State) except Porto Velho city- RO. Arrival at office of exchange: 22 hours Customs clearance times: Items subject to customs duty: 174 hours Page 13 of 14

14 Items not subject to customs duty: 22 hours Monday means delivery on Monday of the same week of flight arrival; Monday¹ means delivery on Monday of the following week of flight arrival; Monday² means delivery on Monday of the second week after flight arrival, an so on; assuming Sunday as first day of week Last validation date: Page 14 of 14