Jornadas FCCN 2017 HUGO MOREIRA Commercial and Sales Consultant hugo.moreira@itcenter.com.pt
Company Presentation The market and our own client's needs pushed us to innovate and develop a complete solution that makes our costumers complety satisfied. FOUNDATION 2003 HEADQUARTERS Santa Maria da Feira, Portugal SOFTWARE FACTORY Santa Maria da Feira, Portugal Altice Labs Aveiro, Portugal Our work focuses in innovative processes and technology, scalability and resilience. We always bring new products and competitive solutions to the market. ITCenter team has a long term experience and knowledge in Unified Communications and Cloud solutions. Voicis is ITCenter s portfolio of Unified Communications solution, complete and dynamic with a groundbreaking hybrid architecture that allows flexibility and virtually unlimited control. Voicis are already implemented in Service Providers, Public entities, small and large companies. ITCenter has a wide range of products, services and solutions costumized to any size of organization already implemented across Europe, Africa and America.
ITCenter is a software company that creates and provides communications solutions focusing on Service Provider industry OUR EXPERTISE Unified communications WebRTC technology Voice over IP communications Openstack and Cloud solutions OUR STRENGTHS Strict Selection Process Highly Skilled Engineers Connection with Universities Sustained Investment in R&D High quality development process Jornadas FCCN 2017 PARTNERS AWARDS Kamailio World Awards 2011, 2014 Germany Digium Innovation Award 2010 - USA RUBEN SOUSA voip2day - Best Case Study 2010 - Spain CTO & Founder ruben.sousa@itcenter.com.pt
Jornadas FCCN 2017 RUBEN SOUSA CTO & Founder ruben.sousa@itcenter.com.pt
Funcionalidades TELEFONIA Funcionalidades de PBX Aprovisionamento automático de telefones Sincronização LDAP/AD Integração Fixo-Móvel COMUNICAÇÕES UNIFICADAS (módulo externo) Voicis UC & Voicis Conference Mensagens Instantâneas Presença Partilha de ambiente de trabalho e de apresentações Conferências Áudio e Vídeo Transferência de ficheiros CALL CENTER (módulo externo) Campanhas Inbound / Outbound Supervisão de atendimento Consola de Agente Gravação de chamadas Relatórios online & KPIs EM PARCERIA COM ARQUITETURA CLOUD Multi-tenant Hosted PBX Extensões ilimitadas Escalabilidade ilimitada Alta disponibilidade e Geo-redundância Open standards Interoperabilidade BILLING Integração com sistemas de taxação Suporte pré-pago e pós-pago Relatórios avançados Planos de taxação individuais (por conta) SEGURANÇA (SBC) Segurança e prevenção de ataques Sinalização e encriptação de media Firewall e NAT Traversal SERVIDOR DE FAX Fax-to-Email Fax através de IP (T.38)
SOLUTION ARCHITECTURE DNS SERVER SRV NAPTR KAMAILIO (SIP Load Balancer) Load Balance all SIP traffic to and from internal system Security Far-end NAT traversal Dispatcher server to CCP (Core Call Process) Session Border controller KAMAILIO - CCP (Core Call Process) SIP core proxy Authenticates the endpoints Handles SIP registrations Call routing Presence server Dispatcher server to Freeswitch MEDIA SERVER/APLICATION SERVER (MDS) Transcoding SIP Back-to-Back User-Agent Voicemail Conference queues Call queues IVR MYSQL CLUSTER Architecture distributed DB HAProxy to load balance DB requests OPERATING SYSTEM Openstack Características Diferenciadoras MONITORING ARCHITECTURE DEBUG TOOLS Sip Homer MACHINE PROVISIONING AND MANAGEMENT COMPONENT Foreman / Puppet SERVICE MONITORIZATION Monit SNMP
Arquitectura Visão Geral
Processo Migração Solução de Telefonia
Pressupostos Migração Solução de Telefonia Pressupostos assumidos pela ITCenter (sem custos associados para as Instituições): Migração do IEC (solução existente) para o Voicis, para as Instituições com o contrato ativo até final de 2017; Instalação do Openstack; Instalação Parametrização do Voicis; Apoio na migração; Custos associados à Migração: Todo o HW necessário para a solução; MGW s necessárias; Telefones IP necessários;
Processo Migração Media Gateways Recomendamos a substituição das atuais Media Gateways pelas Voicis Media Gateways, por questões de fim do ciclo de vida do atual hardware Vantagens do novo hardware Integração total com solução Voicis Baixo custo de aquisição Baixos consumos de energia Diminuição de ruido Sem partes móveis
REQUISITOS DE HARDWARE Requisitos de Hardware REQUISITOS DE HARWARE RAM: 32GB CPU: 2x 6C VT-enabled, 2GHz, 12MB cache DISK CONTROLLER: SAS 10K RAID-1 DISK: 2x900GB SAS NETWORK: 2x1GbE ILO SR-IOV support Solução Virtualização: OpenStack REQUISITOS SOLUÇÃO VOICIS Sem Virtualização (Bare-metal) Com Virtualização (Bare-metal + VMW) HA HA REQUISITOS DE HARWARE 1 Controller 1 Compute 3 Controller 2 Compute REQUISITOS DE HARWARE 1 VM Controller 1 Compute 3 VM Controller 2 Compute
Products Catalog Voicis CC (Contact Center) B2B Call Center
Products Catalog Voicis Call Center Voicis Call Center Voicis Call Center platform supports any kind of interaction with your customers that allows to centralize and unify all your organization's communication channels, like voice, email, chat, social and web-collaboration Main Features Multichannel Interaction Conferencing Capabilities IVR Agent of application: call center management Web Interactions: webagent/weblogin remote operator KPIs / statistics Bulk data reporting Customer interation HUB
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) Backoffice Module
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Call Center Voicis Call Center Report Module (CC Backoffice) (Previews)
Products Catalog Voicis Conference B2C B2B Conference
Products Catalog Voicis Conference Voicis Conference Increase productivity and results with all the advantages of face-to-face communication with Video/Audio conference rooms and Video Conferencing as-a-service Standards-Based Interoperability - SIP SW/HW video conference devices - Multi vendor / Multi devices - Integration with Voicis UC IOS and Android Mobile platforms support (Integration with Voicis UC) Easy to Setup and Use Secure and Encripted Protocol HQ Audio/ HD Video Conferencing Permanent/Scheduled video conference rooms Main Features Chat * Messaging * Presentation/content and desktop sharing * Support up to 30 simultaneous end points * Session recording * Cloud ready/ Multi tenant Replacing products Cisco WebEx / Telepresence Polycom *Roadmap
Products Catalog Voicis UC (Unified Communications) B2C B2B UC (Unified Communications)
Products Catalog Voicis UC APPs & Voicis C5 Voicis UC Enable voice and video call services anywhere via mobile application. Share your favorite pictures and contents, chat directly with your friends and business partners, shorten the distances even when you are in the other side of the world. Multi platform (Mobile/Desktop/Browser) HQ Audio/Video Call transfer HD Video call support Bluetooth Main Features Call recording * Instant Messaging * Presence support * Presentation/content and desktop sharing * File transfer * Group chat * File transfer * Replacing products Counterpath Bria Broadsoft UC one *Roadmap
Products Catalog Voicis UC Voicis UC
Voicis UC e Voicis Conference Instant Messaging & Presence Audio & Video Conference Rooms Suporte WebRTC Mobile & Tablet ( ios & Android ) Desktop ( Windows & Mac ) Browser ( WebRTC compliance)
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