Collaborative Networks the rsptic example espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados.

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2 Collaborative Networks for an Intelligent State Intelligent State Efficiency Innovation Finance Public Procurement PMO Human Resources ICT State Fleet and Logistics 2017 espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 2

Efficiency and Innovation in the Collaborative Networks Services

Networks General Secretary Presidency of the Council of

de Serviços Partilhados de Inovação e Conhecimento Environment

Thematic Networks Agriculture and Sea Justice Internal

Affairs Health Rede Operacional de Serviços Partilhados TIC

Universities Intermunicipal Communities Polytechnic Institutes

3 Efficiency and Innovation in the Collaborative Networks Services International Networks Articulation with congeners Operating Networks General Secretary Presidency of the Council of Ministers Rede de Serviços Partilhados de Base Territorial Rede de Serviços Partilhados de Inovação e Conhecimento Environment National Defense International groups Economy Education Finance Thematic Networks Agriculture and Sea Justice Internal Administration Rede das Unidades Ministeriais de Compras Foreign Affairs Health Rede Operacional de Serviços Partilhados TIC Labour, Solidarity, and Social Security Metropolitan Areas and Universities Intermunicipal Communities Polytechnic Institutes 2017 espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 3

Collaborative Networks with Specialized Platforms Specialized Platforms Support Cross ICT solutions Optimized and standardized processes Effectiveness focus Network operation Providing IT solutions

4 Collaborative Networks with Specialized Platforms Specialized Platforms Support Cross ICT solutions Optimized and standardized processes Effectiveness focus Network operation Providing IT solutions that support the process standardization and maximize transversal value Redesign and enforcement administrative processes by IT tools and action with the operational activity Direct operation of a limited set of processes characterized by high specialization / value generation centralization Coordinated model with Shared Services units of the ministries responsible for generating scale and efficiencies Efficiency enforcement and warranty 2017 espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 4

Operational level Strategic level Collaborative Networks

Reduce costs and increase the quality of ICT services

of ICT Shared Services) 2017 espap Entidade de Serviços

5 Operational level Strategic level Collaborative Networks the rsptic example CTIC Global Strategy Evaluation Reduce costs and increase the quality of ICT services ICT Services Public Administration (Operational Network of ICT Shared Services) 2017 espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 5

6 Collaborative Networks the rsptic example Role Network coordination + Service provision + Complementing capacity Role Service provision SS ICT PCM SS ICT Justice SS ICT Health SS ICT National Defense SS ICT Internal Administration 2017 espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 6

Collaborative Networks the rsptic example IT Services Portfolio Infrastructure Services for Information and Communication Technologies Management of Infrastructures and Communications Security

7 Collaborative Networks the rsptic example IT Services Portfolio Infrastructure Services for Information and Communication Technologies Management of Infrastructures and Communications Security Collaborative and Content Sharing Networks and Workstations Information Systems Development Services Customized applications development Transversal applications development Application maintenance Technical support 2017 espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 7

8 Collaborative Networks the rsptic example Infrastructure Services for Information and Communication Technologies (Infrastructure Services) Infrastructures and Communications Management Providing Housing Providing Hosting Providing infrastructures Providing communications infrastructures (PTT) Network Management and Workplaces Security Information security Computer Security Audits Collaborative and Content Sharing 2017 espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 8

9 Infrastructure Services Projects within rsptic PA Data Center Network Available capacity (without additional investment) of 219 racks 2017 espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 9

Infrastructure Services Projects within rsptic Traffic Exchange Point (PTT) 2017 espap

Cloud Support Infrastructure Cloud Governance Architecture Infrastructure Services Projects within rsptic Public Administration Cloud Reference architecture definition for PA Cloud and possible

Clients 2 3 4 5 Services Portfolio 1 Transmitting the required resource requirements (at data center level) Service 1: IaaS; Service 2: Mail as a Service; Service 3: Backup as a Service; Etc.

11 Cloud Support Infrastructure Cloud Governance Architecture Infrastructure Services Projects within rsptic Public Administration Cloud Reference architecture definition for PA Cloud and possible deployment scenarios Reserve and provision of necessary resources (at DC level) DC Broker Orchestration Automation/ Provisioning Computing Storage Backups Monitoring Security Communications PA Clients Services Portfolio 1 Transmitting the required resource requirements (at data center level) Service 1: IaaS; Service 2: Mail as a Service; Service 3: Backup as a Service; Etc. Service 3: Backup as a Service; Computing Resources Storage Resources Backup Resources Security Resources Etc. Identification of the IT resources required for the service Model components description 1 Services Portfolio (CAT): Available to customers (e.g., Portal) through the Broker and allows the consultation and selection of the services to be consumed. Broker (BRK): Platform responsible for the processes of management services requests available in the Services Portfolio, implementing the business rules. Communicates with the Orchestration platform. Orchestration (ORQ): Platform that identifies and coordinates the technical components necessary for the constitution of the required service. It uses the Automation platforms to communicate the instructions of provisioning components. Automation/ Provisioning (AUT): A process that automates the provisioning instructions for the various components that make up the Cloud Infrastructure for the required service. 5 Infrastructure (IE): Set of technological architectures (e.g., Computation, Storage, Backups, Monitoring, Security, Communications) on which cloud-based services are supported espap Entidade de Serviços Partilhados da Administração Pública, I.P. Direitos reservados. 11

12 Together we share efficiency

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