Alarm and Event Reference

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1 AN B Optical Line Terminal Eqipment Alarm and Event Reference Version: D Code: MN FiberHome Telecommnication Technologies Co., Ltd. April 2013

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3 Thank yo for choosing or prodcts. We appreciate yor bsiness. Yor satisfaction is or goal. We will provide yo with comprehensive technical spport and after-sales service. Please contact yor local sales representative, service representative or distribtor for any help needed at the contact information shown below. Fiberhome Telecommnication Technologies Co., Ltd. Address: No. 67, Gangg Changye Jie, Whan, Hbei, China Zip code: Tel: /0884 (for Malaysia) (for Soth Asia) (for Soth America) Fax: Website:

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5 Legal Notice are trademarks of FiberHome Telecommnication Technologies Co., Ltd. (Hereinafter referred to as FiberHome) All brand names and prodct names sed in this docment are sed for identification prposes only and are trademarks or registered trademarks of their respective holders. All rights reserved No part of this docment (inclding the electronic version) may be reprodced or transmitted in any form or by any means withot prior written permission from FiberHome. Information in this docment is sbject to change withot notice.

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7 Preface Related Docmentation Docment AN B Optical Line Terminal Eqipment Docmentation Gide AN B Optical Line Terminal Eqipment Prodct Description AN B Optical Line Terminal Eqipment Featre Description AN B Optical Line Terminal Eqipment Hardware Description AN B Optical Line Terminal Eqipment Installation Gide AN B Optical Line Terminal Eqipment Qick Installation Gide Description Introdces the retrieval method, contents, releasing, reading approach, and sggestion feedback for the complete manal set for the AN B. Introdces fnctional featres, application model, network management system and technical specifications of AN B. It aims to acqaint sers with the eqipment, its performance and technology applied, and provide sers with technical spport. Introdces the key featres spported by the AN B, inclding GPON / EPON access, GPON / EPON terminal management, VLAN, mlticast, voice and safety; and introdces these fnctions in details in terms of definition, featres, specification, principle description, references and so on. Introdces the appearance, strctre, fnctions, technical specifications, and operating method for the AN B s cabinet, PDP, sbrack, cards, cables and wires, facilitating sers mastery of the hardware featres of the eqipment. Introdces the overall installation and acceptance inspection procedres from npacking inspection to poweron examination after the AN B eqipment is delivered on site, and provides reference information (e.g. safety principles and wiring scheme of varios interfaces) to gide sers to install the eqipment. Mainly ses diagrams to introdce the installation method of AN B components sch as the cabinet and sbracks, and the connection and layot of cables and wires, aiming to gide the hardware installation engineer to install the eqipment in a qick and normative way. I

8 Docment AN B Optical Line Terminal Eqipment EPON Configration Gide AN B Optical Line Terminal Eqipment GPON Configration Gide AN B Optical Line Terminal Eqipment Component Replacement AN B Optical Line Terminal Eqipment Rotine Maintenance AN B Optical Line Terminal Eqipment Trobleshooting Gide AN B Optical Line Terminal Eqipment GUI Reference AN B Optical Line Terminal Eqipment Alarm and Event Reference Description Introdces the method for configring the EPON services spported by the AN B via the ANM2000, sch as basic configration, voice service configration, data service configration, mlticast service configration, and software pgrade configration, to gide sers on start-p for varios services and software pgrade. Introdces the method for configring the GPON services spported by the AN B via the ANM2000, sch as basic configration, voice service configration, data service configration, mlticast service configration, and software pgrade configration, to gide sers on start-p for varios services and software pgrade. Introdces the operation procedres for replacing the AN B s components, inclding preparations, precations, early operations, operation process and sbseqent operations, so as to gide sers with the component replacement on the hardware. Introdces the daily, weekly, monthly, qarterly and annal rotine maintenance operations on the AN B. Users are able to eliminate silent failres in the eqipment operation process as early as possible via implementing the rotine maintenance. Introdces the falt processing principles and methods of falt diagnosis and isolation for the AN B. Also discsses the typical falt cases of varios EPON / GPON services. In case of complex isses, sers can contact FiberHome for technical spport according to the instrctions in this docment. Introdces the commands of eqipment system and every card of the AN B on the ANM2000, inclding the fnction, parameter explanation, precations and configration example of every command, to help sers master the operation of the AN B sing the ANM2000. Introdces the AN B s alarm / event information, inclding alarm / event names, alarm / event levels, possible cases, effects on the system, and processing procedres, to gide sers on effective alarm / event processing. II

9 Version Version A B C D E Description This manal corresponds to the AN B eqipment release EPON V1.0. Initial version. Compared with version A, this manal classifies and sorts alarms by a new order and adds related contents of the events. This manal corresponds to the AN B eqipment release EPON V1.1. Compared with version B, this manal is added with the related contents of alarms and events. This manal corresponds to the AN B eqipment release EPON V2.0 and GPON V2.0. Compared with version C, this manal is added with the related contents of alarms and events. The XG2B card is newly added. This manal corresponds to the AN B eqipment release EPON V3.1 and GPON V3.1. Compared with version D, this manal is pgraded according to the ANM2000 version. This manal corresponds to the AN B eqipment release V3.2 and the ANM2000 release V3.0R2 Bide: SP1. Intended Readers This manal is intended for the following readers: Operation and maintenance engineers To tilize this manal, these prereqisite skills are necessary: EPON technology GPON technology Data commnication technology Optical fiber commnication technology Ethernet technology III

10 Conventions Terminology Conventions Terminology AN B ANM2000 Convention AN B Optical Line Terminal Eqipment FiberHome e-fim ANM2000 Broadband Access Network Management System EC4B 4 EPON-C Interface Card (Type B) EC8B 8 EPON Interface Card GC4B 4 GPON-B Interface Card (Type B) GC8B 8 GPON_C Interface Card (Type B) XG2B 2 Symmetric 10G EPON-C Interface Card (B) C155A 1 STM-1 Optical Interface Card (CES Mode) CE1B 32 E1 Interface Card (Type B) PUBA Pblic Card (Type A) HSWA Core Switch Card HU1A 4 GE GE Uplink Card HU2A 2 GE GE Optical Interface Uplink Card GU6F 6 GE Optical Interface Uplink Card Symbol Conventions Symbol Meaning Description Note Important featres or operation gide. Cation Possible injry to persons or systems, or case traffic interrption or loss. Warning May case severe bodily injries. Jmp Jmps to another step. Cascading men Connects mlti-level men options. IV

11 Symbol Meaning Description Bidirectional service Unidirectional service The service signal is bidirectional. The service signal is nidirectional. V

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13 Contents Preface...I Related Docmentation...I Version...III Intended Readers...III Conventions... IV 1 Overview Safety Precations Identifying Secrity and Warning Signs ESD Protection Plgging and Unplgging Cards Operation Safety for Optical Fiber and Optical Interface Electrical Safety Operation Safety Rles for the ANM Alarm Definition Principles for Alarm Handling Principle of Restoring First and Repairing Second Principle of External First and Eqipment Second Principle of Higher Level First and Lower Level Second Principle of Majority First and Minority Second Alarm Level Event Definitions Event Level Basic Operation Viewing Crrent Alarms Confirming Crrent Alarms Viewing Alarm History Configring Cstom Alarm Names Viewing Cstom Alarm Names...2-6

14 2.6 Configring Cstom Alarm Reporting Conditions Viewing Events Critical Alarms Critical Alarms of the HSWA Card CPU_INVERSION_FAILED TIME_HAVENT TIME_LOSS TEMPERATURE_OVER STANDBY_POWER_INPUT_FAIL FAN_ERROR License_RESOURCE_LOW_ALARM OLT_DISCOVER_LOOP Critical Alarms of the EC4B / EC8B / XG2B Card CARD_NOT_PRESENT LINK_LOSS PHYSIC_ID_CONFLICT LOGICAL_ID_CONFLICT OPTMODULE_NOT_PRESENT LASER_ALWAYS_ON Critical Alarms of the GC4B / GC8B Card CARD_NOT_PRESENT LINK_LOSS Optical_Modle_Not_Identical OPTMODULE_NOT_PRESENT PHYSIC_ID_CONFLICT LOGICAL_ID_CONFLICT PHYSICAL_PASSWORD_CONFLICT LASER_ALWAYS_ON Critical Alarms of the PUBA Card CARD_NOT_PRESENT Critical Alarms of the CE1B Card CARD_NOT_PRESENT Critical Alarms of the C155A Card CARD_NOT_PRESENT

15 _OPTICAL_LOS LOF LFA AIS Critical Alarms of the Uplink Card CARD_NOT_PRESENT GUP_NO_OPTICS_SIGNAL OPTMODULE_NOT_PRESENT Critical Alarms of the ONU LINK_LOSS Type Dismatch MGC_DISCONNECTED BATTERY_VOLTAGE_TOO_LOW LOF PLOAM Major Alarms Major Alarms of the HSWA Card CONFIG_HAVENOT_SAVED TOO_MANY_TDM CUR_ALARM_NUM_OVER_THRESHOLD ALARM_NUM_OVER_THRESHOLD Major Alarms of the EC4B / EC8B / XG2B Card CARD_TYPE_NOT_IDENTICAL Major Alarms of the GC4B / GC8B Card CARD_TYPE_NOT_IDENTICAL Major Alarms of the CE1B Card CARD_TYPE_NOT_IDENTICAL E1_LOS E1 LFA E1_AIS Major Alarms of the C155A Card CARD_TYPE_NOT_IDENTICAL Major Alarms of the Uplink Card

16 4.6.1 CARD_TYPE_NOT_IDENTICAL UP_SPEED_OVER_THRESHOLD DOWN_SPEED_OVER_THRESHOLD Major Alarms of the PUBA Card CARD_TYPE_NOT_IDENTICAL Major Alarms of the ONU CPU_VER_LOW E1_LOS E1 LFA E1_AIS DC_LOW_VOLTAGE_ALARM AC_FAIL Battery Fail E1_TIMING_UNLOCK RX_POWER_HIGH_ALARM RX_POWER_LOW_ALARM TX_POWER_HIGH_ALARM TX_POWER_LOW_ALARM BIAS_HIGH_ALARM BIAS_LOW_ALARM VCC_HIGH_ALARM VCC_LOW_ALARM INNER_TEMP_HIGH INNER_TEMP_LOW REMOTE_ONU_UNI_LOOPBACK POWER_FAIL_ALARM Minor Alarms Minor Alarms of the Uplink Card UP_CRC_ERROR_THRESHOLD / DOWN_CRC_ERROR_THRESHOLD UNDERSIZEFRAME_THRESHOLD Minor Alarms of the ONU UP_CRC_ERROR_THRESHOLD / DOWN_CRC_ERROR_THRESHOLD UP_BIP8_OVER_THRESHOLD...5-6

17 5.2.3 DOWN_BIP8_OVER_THRESHOLD Prompt Alarms Prompt Alarms of the HSWA Card CPU_USAGE_OVER_THRESHOLD MEM_USAGE_OVER_THRESHOLD License Rrc Over Threshold Prompt Alarms of the EC4B / EC8B / XG2B Card ILEGAL_ONU_REGISTE ONU_AUTO_CONFIG_FAILED CPU_USAGE_OVER_THRESHOLD MEM_USAGE_OVER_THRESHOLD OPTMODULE_TEMP_OVER OPTMODULE_TEMP_OVER OPTMODULE_BIAS_OVER OPTMODULE_TXPOWER_OVER OPTMODULE_RXPOWER_OVER ONU_TO_OLT_RXPOWER_OVER TOTAL_BANDWIDTH_OVER Prompt Alarms of the GC4B/GC8B Card ILEGAL_ONU_REGISTE ONU_AUTO_CONFIG_FAILED CPU_USAGE_OVER_THRESHOLD MEM_USAGE_OVER_THRESHOLD ONU_UNAUTHENTICATED OPTMODULE_TEMP_OVER OPTMODULE_TEMP_OVER OPTMODULE_BIAS_OVER OPTMODULE_TXPOWER_OVER OPTMODULE_RXPOWER_OVER ONU_TO_OLT_RXPOWER_OVER TOTAL_BANDWIDTH_OVER Prompt Alarms of the CE1B Card CPU_USAGE_OVER_THRESHOLD MEM_USAGE_OVER_THRESHOLD Prompt Alarms of the C155A Card

18 6.5.1 CPU_USAGE_OVER_THRESHOLD MEM_USAGE_OVER_THRESHOLD Prompt Alarms of the PUBA Card User_defined_alarm1 to User_defined_alarm Prompt Alarms of the Uplink Card PORT_DISCONNECTED UP_SPEED_OVER_THRESHOLD DOWN_SPEED_OVER_THRESHOLD Prompt Alarms of the ONUs OPTICAL_POWER_LOW PROTECT_VOICE_SERVICE_ONLY User_defined_alarm1 to User_defined_alarm DOW SF SD LCDG RDI SUF LOA MEM PEE MIS Critical Events Critical Events of the HSWA Card OLT_REGISER_FAILED License_Esn_Fail Critical Events of the Card PULL_OUT_CARD INSERT_CARD Critical Events of the ONU HG_REGISTER_FAILED ONU_REGISTER_FAILED UPGRADE_FILE_DISMATCH UPGRADE_FAILURE...7-7

19 7.3.5 AUTO_UPGRADE_FAILURE Minor Events Minor Events of the ONU NGN_SET_FAIL NGN_VERSION_ERROR Prompt Events Prompt Events of the HSWA Card CPU_INVERSION_SUCCESSFUL HSWA_STATUS_SWITCH UPLINK_INVERSION SIGNAL_TRACE TIME_REQ COLD_START TIME_ACK HG_REGISTER OLT_REGISTER PEER_INSERT PRECONFIG REQUEST LINECARD_SWITCH ACTIVE_STANDBY_CARD_SYNCHRONIZING ACTIVE_STANDBY_CARD_SYNCHONIZE_FINISH Prompt Events of the EC4B / EC8B / XG2B / GC4B / GC8B Card PON_PORT_PROTECTION_GROUP_STATU- S_CHANGE PRE_REGISTER_FAILURE PON_INVERSION_SUCCESSFUL PON_INVERSION_FAILED Prompt Events of the ONU AUTO_UPGRADE_SUCCESS REPLACE_TYPE_MISMATCH PHYSIC_ADDRESS_REPLACE_SUCCESSFUL SN_REPLACE_SUCCESS ONU_REPLACE_SUCCESSFUL ONU_REPLACE_EVENT REPLACE_REPLY_FAILED

20 9.3.8 EQUIPMENT_TYPE_CHANGE EQUIPMENT_ALARM SELF_TEST_FAILURE ONU_AUTH_SUCCESS ONU_DEAUTH_SUCCESS DISCONNECT CONNECT MAC_SPOOFING_ATTACK

21 Figres Figre 1-1 Figre 1-2 Figre 1-3 Figre 1-4 Figre 1-5 Figre 1-6 Location of the ESD Protection Sign and Sbrack Earth Grond Sign Wearing the ESD Protection Wrist Strap Plgging a Card The Dedicated Fiber Pller No Access to Internet Do not Modify Compter Component Figre 1-7 Do not Modify Protocol Settings Figre 1-8 Do not Modify Compter Name Figre 1-9 Do not Modify LAN Settings

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23 Tables Table 1-1 Table 2-1 Identifying Secrity and Warning Signs Operation Paths for Qerying Crrent Alarms Table 2-2 Operation Paths for Qerying Alarm History...2-4

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25 1 Overview The following introdces the basic information sch as the definitions of alarms and events, and handling principles. Safety Precations Alarm Definition Principles for Alarm Handling Alarm Level Event Definitions Event Level Version: D 1-1

26 AN B Optical Line Terminal Eqipment Alarm and Event Reference 1.1 Safety Precations When implementing rotine maintenance, sers shold know the operation precations of the eqipment, essential for the safety of people and eqipment Identifying Secrity and Warning Signs Operators shold know the meanings of the secrity and warning signs on the AN B. Table 1-1 lists the meanings and positions of the signs. Table 1-1 Identifying Secrity and Warning Signs Sign Meaning Location The ESD protection sign. This sign reminds the operators to wear an ESD protection wrist strap, so as to avoid damage to the eqipment cased by electrostatic discharge. Sbrack gronding sign, reminding operators of the sbrack gronding location. Laser class sign, reminding the operators of the corresponding optical sorce class of the card s optical interface. The operators mst prevent the optical sorce from entering eyes directly and hrting them. Cleaning periodically sign, reminding the operators to clean the anti-dst screen periodically. As illstrated in Figre 1-1. Located on the panels of the cards with optical interfaces. Located on the panel of the sbrack s antidst screen. The fan nit safety alarm sign. This sign reminds the operators not to toch the rnning fan blades. Located on the panel of the fan nit. The following ses the sbrack as an example to introdce the locations of the ESD protection sign and the sbrack earth grond sign. 1-2 Version: D

27 1 Overview Figre 1-1 Location of the ESD Protection Sign and Sbrack Earth Grond Sign ESD Protection The electrostatic discharge can damage electrostatic-sensitive components on the cards and sbracks; therefore, yo mst wear the ESD protection wrist strap or take other measres before toching any eqipment, card, or IC (Integrated Circit) chip. Use the ESD protection bags to store and transport cards. The ESD protection wrist strap is an accessory of the eqipment. Make sre that the metal fastener of ESD protection wrist strap is in good contact with the skin and the other end of wrist strap is correctly connected to the ESD protection earth grond fastener on the cabinet, as shown in Figre 1-2. Version: D 1-3

28 AN B Optical Line Terminal Eqipment Alarm and Event Reference Figre 1-2 Wearing the ESD Protection Wrist Strap Plgging and Unplgging Cards Before plgging or nplgging a card, wear the ESD protection gloves or the ESD protection wrist strap and keep both hands dry and clean. Do not toch the circitry, components, or wiring trogh when handling the cards. Before plgging the card, yo shold confirm: 4 Before plgging the card, confirm that the corresponding slot is available. 4 Before plgging the card, confirm that cables or optical fibers are not connected with the card. 4 Before plgging the card, confirm the insertion direction of the card. Do not insert the card in the opposite direction. The insertion direction of the card is shown in Figre 1-3. Pay attention to the following precations when plgging the card. 4 Use care when plgging the card to avoid distorting pins on the backplane. 1-4 Version: D

29 1 Overview 4 Slide the card along the slide rails of the slot, so as to prevent the components on the board from contacting each other and casing shorting. See Figre 1-3 for the card installation. Before nplgging the card, confirm the card is not carrying services. Unplgging the card with services may case service interrption. Figre 1-3 Plgging a Card Operation Safety for Optical Fiber and Optical Interface Using the Dedicated Fiber Pller Optical fibers are easily damaged if they are plgged or nplgged by hands withot sing any tool. The operators shold se the dedicated fiber pller to avoid damage to optical fiber and fiber connector cased by rogh handling. Cation: The dedicated fiber pller is reqired for plgging and nplgging fibers. The fiber pller is shipped with the AN B and looks like a nipper and has a spring cord, as shown in Figre 1-4. The fiber pller is secred on the cabinet with a spring cord before delivery. By clipping the fiber connector with the special fiber pller, yo can plg or nplg the fiber very conveniently. Version: D 1-5

30 AN B Optical Line Terminal Eqipment Alarm and Event Reference (1) Spring cord (2) Bckle it into the monting hole on the vertical monting flange (3) Fiber pller Figre 1-4 The Dedicated Fiber Pller Protecting the Optical Modles Against High Optical Power If the pigtail s otpt optical power is nknown, please do not insert the optical modle into the card s optical interface directly. Pt the modle in the interface withot connecting them, or add an attenator, so as to avoid damage on the optical modle. Connecting Optical Fibers Check the optical power before connecting the optical fibers; only if the optical power meets the reqirement can the fibers be connected. The eqipment optical power parameters are shown in Prodct Description. Before connecting optical fibers, check whether the optical fiber connector matches the optical interface. If the optical fiber connector does not match the optical interface, se a compatible connector. Protecting Eyes Looking the optical otpt interface or the end of the pigtail connected with the otpt interface directly will harm yor eyes. Never get close to or look directly at the optical interface or optical fiber connector. 1-6 Version: D

31 1 Overview Avoiding Overbending the Fiber The optical power may be affected if the fiber is bent or pressed with excessive force. The bend radis shold be no less than 38 mm. Protecting Optical Interface and Connector Cover the optical interfaces and optical connectors of the pigtail fibers that are not in se with anti-dst caps. This can avoid eye injries cased by a direct and nintentional look into the optical interfaces or optical connectors, and prevent dst from entering the optical interfaces or contaminating the optical connectors. Cover the optical interfaces of the replaced cards with anti-dst caps to keep the optical interfaces clean. Cleaning While cleaning fiber interface connectors or active connectors, special cleaning tools and materials shold be sed. The following lists some common cleaning tools for operation engineers. Dedicated cleaning solvent (the first choice is the isoamyl alcohol and the second choice is the propyl alcohol) Non-woven lens tisse Dedicated compressed air Cotton swab (cotton for medical prposes or other long-staple cotton). Dedicated connector cleaner Electrical Safety The following introdces operation precations when implementing rotine maintenance so as to avoid the electrical accident sch as shorting and gronding failre. Version: D 1-7

32 AN B Optical Line Terminal Eqipment Alarm and Event Reference Shorting When a shorting occrs, a qick, significant rise in the crrent will easily reslt in damage to the eqipment and nforeseen safety problems. Dring operation, avoid metal fillings, water and other condctive materials into the in-service eqipment so as to prevent damage to electrical apparats and components cased by shorting. Avoid shorting cased by incorrect cable connections. Avoid shorting cased by small animals entering the live eqipment. Gronding Confirm that the protection earth grond bar in the eqipment room is gronded properly. Confirm that the eqipment is gronded properly. Power Spply Before removing the power cable, confirm that the power spply is disconnected. Never expose the power cable. The nnecessary ninslated parts shold be completely covered with an inslating tape. When the operation conditions permit, first disconnect the power spply, and then condct other operations Operation Safety Rles for the ANM2000 The network management compter shold be placed away from direct snlight, electromagnetic interference, heat sorce, hmidity and dst, and with at least 8cm distance from other objects in order to keep good ventilation. Use UPS power spply to avoid loss of network management data cased by accidental power failre. The compter case, UPS power spply and switch (or hb) shold be connected to protection earth grond. 1-8 Version: D

33 1 Overview To sht down the network management compter, first exit the operation system normally and then sht off the power spply. Do not exit the network management system when it is working normally. Exiting the network management system does not interrpt traffic in the network, bt precldes centralized control of the networked eqipment. The network management compter cannot be sed for prposes other than network management. Use of nidentified memory devices shold be prohibited so as to avoid compter virses. Do not delete any file in the network management system randomly or copy any irrelevant file into the network management compter. Do not visit Internet via the network management compter. Doing so may increase data flow in the net card and hence affects normal network management data transmission or reslts in other accidents. Figre 1-5 No Access to Internet Do not perform service configration or expansion dring service bsy hors via the network management system. Do not modify the network management compter s protocol settings, compter name or LAN settings. Doing so may reslt in abnormal operation of network management system. Version: D 1-9

34 AN B Optical Line Terminal Eqipment Alarm and Event Reference Figre 1-6 Do not Modify Compter Component Figre 1-7 Do not Modify Protocol Settings 1-10 Version: D

35 1 Overview Figre 1-8 Do not Modify Compter Name Figre 1-9 Do not Modify LAN Settings Version: D 1-11

36 AN B Optical Line Terminal Eqipment Alarm and Event Reference 1.2 Alarm Definition The alarm is the notice and alert of a system parameter reaching a certain threshold. Therefore, sers mst handle all alarms generated in the system immediately, so as to minimize falt occrrence, and improve the network qality. 1.3 Principles for Alarm Handling For handling alarms, sers mst follow certain principles, so as to eliminate alarms and falts in the shortest possible time Principle of Restoring First and Repairing Second Instrction Restoring First and Preparing Second is to restore the services first by switching it to the protection path or the standby card and then repair falts. The prereqisite of this principle is that a protection path or a standby card for the falty working path or the card exists in the system. Application Range This principle is mainly applicable for handling the alarms inflencing services Principle of External First and Eqipment Second Instrction External first and eqipment second is to exclde possible external falts (sch as the broken fiber, terminal eqipment falt, power spply falt, or eqipment room environment problem) when handling alarms, and then consider falts of this eqipment. Application Range This principle is applicable for handling alarms cased by external falts Version: D

37 1 Overview Principle of Higher Level First and Lower Level Second Instrction Higer level first and lower level second is to analyze the alarm with higher level, sch as the critical alarm and major alarm first and then the alarm with lower level, sch as the minor alarm and prompt alarm in the corse of alarm analysis. When handling alarms, sers shold handle the alarm inflencing services first; if this alarm is cased by the alarm with higher level, then handle the alarm with higher levels first. Application Range This principle is applicable for handling alarms when higher level alarms and lower level alarms exist at the same time Principle of Majority First and Minority Second Instrction Majority first and minority second is to handle the majority of alarms of the same type existing in the network management system first. The handling methods of the same type alarms are probably the same. After the majority of alarms of the same type are eliminated, the alarms in the network management system will be redced greatly. And this helps the spervision and maintenance staff analyze and jdge the valid alarms. Application Range This principle is applicable for handling alarms when the majority of the existing alarms are of the same type. 1.4 Alarm Level Generally, alarms has for levels: critical alarm, major alarm, minor alarm and prompt alarm. Version: D 1-13

38 AN B Optical Line Terminal Eqipment Alarm and Event Reference Critical alarm: Refers to the alarm inflencing service severely and needing immediate trobleshooting. Major alarm: Refers to the alarm inflencing service and needing trobleshooting in a timely manner. Minor alarm: Refers to the alarm not inflencing services bt needing trobleshooting when the traffic is relatively small to avoid deterioration. Prompt alarm: Refers to the alarm not inflencing crrent services bt having the possibility to inflence services, sers can decide whether to handle it or not as needed. 1.5 Event Definitions The event is the notice of the operations related to the system. Users shold handle the events according to their levels and contents: For the critical event, sers shold handle it immediately; and for the prompt event, sers only need to execte the corresponding operation or simply omit it. Handling events shold comply with the relevant rles; sers shold find ot the cases of triggering an event first, and then adopt the sitable measres. 1.6 Event Level Events generally have for levels: Critical event, major event, minor event and prompt event. Critical event: Refers to the operation or falt casing commnication interrption and needing immediate trobleshooting. Major event: Refers to the operation or falts possibly inflencing the service and needing trobleshooting. Minor event: Refers to the operation or falts not inflencing services bt needing trobleshooting when the traffic is relatively small to avoid deterioration. Prompt event: Refers to the operation or falts not inflencing crrent services bt having the possibility to inflence services, sers can decide whether to handle it or not as needed Version: D

39 2 Basic Operation The following introdces the operation of handling common alarms. Viewing Crrent Alarms Confirming Crrent Alarms Viewing Alarm History Configring Cstom Alarm Names Viewing Cstom Alarm Names Configring Cstom Alarm Reporting Conditions Viewing Events Version: D 2-1

40 AN B Optical Line Terminal Eqipment Alarm and Event Reference 2.1 Viewing Crrent Alarms Command Fnction This command is sed to qery crrent alarms of the selected object and its sbobjects. The crrent alarms inclde all alarms that have not ended and are not confirmed by sers. Applicable Object This command is applicable to the system, modle, HSWA card, EC4B / EC8B / GC4B / GC8B / XG2B card and their PON ports, CE1B card, C155A card and its STM-1 optical interfaces, HU1A / HU2A / GU6F card and its plink ports, PUBA card, FAN card, ONU and its LAN ports. Prereqisites The AN B commnicates with the ANM2000 normally. Procedre 1. Open the Crrent Alarm window according to the corresponding path listed in Table 2-1. Table 2-1 Operation Paths for Qerying Crrent Alarms Object Men Item Path System, card, interface and port Crrent Alarm Right-click the AN B system in the Object Tree pane and select Crrent Alarm in the shortct men. Right-click the card in the Object Tree pane and select Crrent Alarm in the shortct men. Right-click the port in the Object Tree pane and select Crrent Alarm in the shortct men. Right-click the PON interface card or PON interface in the Object Tree pane, right-click the designated ONU in the ONU List, and select Crrent Alarm in the shortct men. Select Alarm Crrent Alarm in the main men bar or click the Crrent Alarm btton in the men bar. 2-2 Version: D

41 2 Basic Operation Reslt The Crrent Alarm tab displays the NE / object to be qeried, system IP address, eqipment type, alarm name, alarm type, alarm beginning and ending time, alarm confirmation time, the ser confirming an alarm, and alarm confirming information. Users can handle relevant alarms based on the information displayed in this tab. 2.2 Confirming Crrent Alarms Command Fnction Applicable Object This command is sed to confirm the crrent alarm information, indicating that this alarm has been noticed and is being handled. This command is applicable to crrent alarms of all alarm objects. Prereqisites The AN B commnicates with the ANM2000 normally. Procedre 1. Open the Crrent Alarm tab according to the corresponding path listed in Table 2-1 and then right-click a certain alarm item. 2. Confirm crrent alarms: 4 Select Alarm Confirm in the shortct men to confirm the crrent alarm. 4 Select Alarm Confirm Confirming Information in the shortct men and sers can inpt information in the Confirming Information box that appears to confirm the crrent alarm. Operation Reslt If an alarm has not ended, the alarm will still be displayed in the Crrent Alarm tab after being confirmed. If an alarm has ended, it can be viewed in the Historical Alarm tab after being confirmed. Version: D 2-3

42 AN B Optical Line Terminal Eqipment Alarm and Event Reference 2.3 Viewing Alarm History Command Fnction This command is sed to qery history alarms of the selected object and its sbobjects. The history alarms inclde all alarms that have ended and have been confirmed by sers or by the system atomatically. Applicable Object This command is applicable to the system, modle, HSWA card, EC4B / EC8B / GC4B / GC8B / XG2B card and their PON ports, CE1B card, C155A card and its STM-1 optical interfaces, HU1A / HU2A / GU6F card and its plink ports, PUBA card, FAN card, ONU and its LAN ports. Prereqisites The AN B commnicates with the ANM2000 normally. Procedre 1. Open the Historical Alarm window according to the corresponding path listed in Table 2-2. Table 2-2 Operation Paths for Qerying Alarm History Object Men Item Path System, card, interface and port History Alarm Right-click the AN B system in the Object Tree pane and select Historical Alarm in the shortct men. Right-click the card in the Object Tree pane and select Historical Alarm in the shortct men. Right-click the PON interface card or PON interface in the Object Tree pane, right-click the designated ONU in the ONU List, and select Historical Alarm in the shortct men. Select Alarm Historical Alarm in the main men or click the Historical Alarm btton in the men bar. 2-4 Version: D

43 2 Basic Operation Reslt The Historical Alarm tab displays the NE / object to be qeried, system IP address, eqipment type, alarm name, alarm type, start and end times, dration, alarm confirmation time, ser confirmation and confirmation information. 2.4 Configring Cstom Alarm Names Command Fnction This command is sed to configre the cstom alarm names for dry contacts. Applicable Object This command is applicable to the PUBA card and the ONU. Prereqisites The AN B commnicates with the ANM2000 normally. The AN B connects with the dry contact normally. The ONU connects with the dry contact normally. Procedres 1. Click system to which the selected object belongs. Select Alarm Cstom alarm manage in the main men of the ANM2000 window to open the Cstom alarm manage window. 2. Select the PUBA card or the ONU from the object tree in the left pane. 3. Click the line where the alarm needs configring in the right side of the pane. 4. Click the blank nder the Alarm English Name item, and then select the alarm name in the drop-down list and the English name will atomatically appear. 5. Repeat Steps 3 and 4 to configre other cstom alarm names. Version: D 2-5

44 AN B Optical Line Terminal Eqipment Alarm and Event Reference Note: For the PUBA card, 14 cstom alarm items can be defined; for the FTTH type ONU, two cstom alarm items can be defined; for the FTTB type ONU, five cstom alarm items can be defined. 6. Click Operation Apply to same type device check box in the shortct men to deliver the cstom alarm names to eqipments with the same type in the system. 7. Click Save to Database in the toolbar to save the configration to the database. Reslt As soon as a certain cstom alarm is reported to the ANM2000, the ANM2000 will display this defined alarm name. 2.5 Viewing Cstom Alarm Names Command Fnction Applicable Object This command is sed to view the defalt names and cstom names for cstom alarms of dry contacts. This command is applicable to the PUBA card and the ONU. Prereqisites The AN B commnicates with the ANM2000 normally. The AN B connects with the dry contact normally. The ONU connects with the dry contact normally. The cstom alarm names has been set. 2-6 Version: D

45 2 Basic Operation Procedres 1. Click system to which the selected object belongs. Select Alarm Cstom alarm manage in the main men of the ANM2000 window to open the Cstom alarm manage window. 2. Select the object to be qeried from the Object tree in the left pane. Reslt The right pane of the Cstom alarm manage window displays the defalt names and cstom names of cstom alarms. 2.6 Configring Cstom Alarm Reporting Conditions Command Fnction This command is sed to set the reporting conditions for cstom alarms. Applicable Object This command is applicable to the PUBA card and the ONU. Prereqisites The AN B commnicates with the ANM2000 normally. The AN B connects with the dry contact normally. The ONU connects with the dry contact normally. Procedre Configring cstom alarm reporting conditions for the PUBA card. 1) Click the PUBA card in the Object Tree pane and select Config Service Config Management in the men bar to access the Service Config Management window. 2) Select Configration Cstom Alarm Config from the Men Tree pane. Version: D 2-7

46 AN B Optical Line Terminal Eqipment Alarm and Event Reference 3) Select Edit Append or click the Add btton in the men bar to get the Please Inpt The Rows For Add: dialog box; and then inpt 1 in the dialog box and click OK to create an item. 4) Inpt the alarm interface No. in the Interface No. colmn, and select the alarm reporting condition in the drop-down list of the Alarm Report Condition item. 5) Click Create on Device to write the configration to the eqipment. Configring cstom alarm reporting conditions for the ONU 1) Click the PON interface connected to the ONU in the Object Tree pane and select Config Service Config Management in the men bar to access the Service Config Management window. 2) Click the ONU nder the interface card in the Remote Object tab in the Object Tree pane, and select Config Cstom Alarm Config in the Men Tree pane. 3) Select Edit Append or click the Add btton in the men bar to get the Please Inpt The Rows For Add: dialog box; and then inpt 1 in the dialog box and click OK to create an item. 4) Inpt the alarm interface No. in the Interface No. colmn, and select the alarm reporting condition in the drop-down list of the Alarm Report Condition item. 5) Click Create on Device to write the configration to the eqipment. Reslt When each alarm interface detects the level meeting the reporting conditions, the alarm will be generated and reported to the network management system. 2.7 Viewing Events Command Fnction This command is sed to qery the event information of the selected object and its sb-object. 2-8 Version: D

47 2 Basic Operation Applicable Object This command is applicable to the system, modle, HSWA card, C4B / EC8B / GC4B / GC8B / XG2B card and their PON ports, CE1B card, C155A card, STM-1 optical interfaces, HU1A / HU2A / GU6F card and its plink ports, PUBA card, FAN card, ONU and its LAN ports. Prereqisites The AN B commnicates with the ANM2000 normally. Procedre 1. Select View Event Report in the ANM2000 main men. 2. Select the corresponding qery conditions in the Event Report tab that appears to qery all events which meet the condition. Reslt The Event Report tab displays the object, event level and starting time of the event to be qeried. Qery according to these items. Version: D 2-9

48

49 3 Critical Alarms The following introdces the critical alarms might be generated by the eqipment. Critical Alarms of the HSWA Card Critical Alarms of the EC4B / EC8B / XG2B Card Critical Alarms of the GC4B / GC8B Card Critical Alarms of the PUBA Card Critical Alarms of the CE1B Card Critical Alarms of the C155A Card Critical Alarms of the Uplink Card Critical Alarms of the ONU Version: D 3-1

50 AN B Optical Line Terminal Eqipment Alarm and Event Reference 3.1 Critical Alarms of the HSWA Card The following introdces the critical alarms might occr in the HSWA card and the handling procedre CPU_INVERSION_FAILED CPU_INVERSION_FAILED Critical alarm Eqipment alarm Inflences on the System If the system atomatically or manally forced switching between the active and standby HSWA cards fails, the system will still se the falty active HSWA card, reslting in the system service interrption and the OLT failre for providing any service. Possible Case The active HSWA card works abnormally. The standby HSWA card is not present. The standby HSWA card is falty. Handling Procedre Cation: If the switching failre occrs on the HSWA card, reset the standby HSWA card or perform manally forced switching operation. Even if the switching is sccessfl, the configration may be lost or service interrption occrs. It is recommended to contact FiberHome for technical spport if the switching failre occrs in the HSWA card. 1. Check whether the standby HSWA card is inserted into the eqipment. 3-2 Version: D

51 3 Critical Alarms 4 If yes, Step 2. 4 If no, save the active HSWA card configration to Flash and then insert the standby one, Step Check whether the standby HSWA card is present or not in the ANM If no, Step 3. 4 If yes, Step Check the physical configration. 1) Right-click the system in the Object Tree pane, and select Detect Physical Configration from the shortct men to bring p the Detect Physical Configration dialog box. 2) Click the Detect Physical Configration btton in the men bar to detect the system physical configration. If the standby card is detected, Step 4. If no standby card is detected, contact FiberHome for technical spport. 4. Check the stats of the ACT indicator LED on the standby HSWA card: 4 If the LED blinks slowly, the standby HSWA card is not ready to switch. Wait a moment and execte the switching between the active and standby HSWA cards again after the LED became ON. 4 If the LED is ON, Step Check whether the active HSWA card works normally, sing the Get Information command to qery whether each parameter is normal: 4 If the active HSWA card does not work normally, Step 6 for the forced switching. 4 If the active card works normally, contact FiberHome for technical spport. 6. Execte the manally forced switching: 4 If the manally forced switching is sccessfl, do not change the crrent active-standby stats of the HSWA cards. 4 If not, stop the crrent operation and contact FiberHome for technical spport. Version: D 3-3

52 AN B Optical Line Terminal Eqipment Alarm and Event Reference TIME_HAVENT TIME_HAVENT Critical alarm Service qality alarm Inflences on the System The alarm information cannot be reported to the ANM2000. Possible Case The eqipment time does not synchronize with the ANM2000. Handling Procedre 1. Check whether the eqipment time synchronizes with the ANM ) Click the HSWA card in the Object Tree pane and select Config Service Config Management in the men bar to access the Service Config Management window. 2) Select Get Information System Time in the Men Tree to open the System Time dialog box. 3) Check whether the eqipment time is consistent with the ANM2000. If yes, no handling is needed. If no, Step Modify the eqipment time to synchronize with the ANM ) Click the system in the Object Tree pane and select Config Service Config Management in the men bar to access the Service Config Management window. 2) Select Config and Command Time Calibrate in the Men Tree pane. 3-4 Version: D

53 3 Critical Alarms Note: The Time Calibrate command shold be exected in the designated ANM2000 server, whose IP address can be viewed in the SNMP Time System Configration window. 3) Repeat Step 1 to check whether the eqipment time synchronizes with the ANM2000. If yes, no handling is needed. If no, contact FiberHome for technical spport TIME_LOSS TIME_LOSS Critical alarm Service qality alarm Inflences on the System The AN B cannot obtain clock signals from the NTP time server. Possible Case The commnication between the eqipment and the NTP time server interrpts. Handling Procedre 1. Check whether the physical connection between the plink interface and the NTP time server is normal. 4 If the physical connection falt occrs, repair the connection from the plink interface to the NTP server. 4 If the physical connection is normal, contact FiberHome for technical spport. Version: D 3-5

54 AN B Optical Line Terminal Eqipment Alarm and Event Reference TEMPERATURE_OVER TEMPERATURE_OVER Critical alarm Environmental alarm Inflences on the System The abnormal temperatre may case system instability. Possible Case The fan works abnormally. The ambient temperatre is abnormal. The temperatre threshold setting is nreasonable. Handling Procedre 1. Check whether the fan rotates normally: 4 If the fan rotates abnormally, replace it. 4 If the fan rotates normally, Step Check whether too mch dst gathers inside the fan nit or the ventilation and air cooling may be hindered: 4 If too mch dst exists, clear the dst. 4 If not too mch dst exists, Step Check whether the air conditioner at the eqipment site works normally: 4 If the air conditioner is off, switch it on. 4 If the air conditioner has falts, repair it. 4 If the air conditioner works normally, Step Check whether the temperatre threshold needs to be modified: 4 If yes, Step 5. 4 If no, please contact technicians of FiberHome. 5. Follow the steps below to modify the temperatre threshold: 3-6 Version: D

55 3 Critical Alarms 1) Click the HSWA card in the Object Tree pane and select Config Service Config Management in the men bar to access the Service Config Management window. 2) Select Alarm Management Temperatre Threshold in the Men Tree pane to open the Temperatre Threshold tab. 3) Inpt the sitable threshold vale in the Temp Threshold colmn. 4) Click Create on Device to write the configration to the eqipment. If the alarm ends after the modification, no handling is needed. If the alarm persists after the modification, contact FiberHome for technical spport STANDBY_POWER_INPUT_FAIL STANDBY_POWER_INPUT_FAIL Critical alarm Eqipment alarm Inflences on the System Possible Case The active and standby power spply loss occrs at same time, and the AN B fails to work. The standby power spply's 220V mains spply is ct off. The standby power spply's spply line has falts. Handling Procedre 1. Check whether the standby power spply's spply line has falts. 4 If yes, repair the power spply line. 4 If no, Step Check whether the standby power spply's 220V mains spply is ct off. Version: D 3-7

56 AN B Optical Line Terminal Eqipment Alarm and Event Reference 4 If the 220V mains spply is ct off, contact the local power spply department for trobleshooting. 4 If the 220V mains spply is normal, contact FiberHome for technical spport FAN_ERROR FAN_ERROR Critical alarm Environmental alarm Inflences on the System The fan failre may case the poor heat dissipation for the whole system. If the eqipment works in this sitation for a long time, the system cannot keep rnning stably, and even hardware falts may occr. Possible Case The fan nit works abnormally Handling Procedre 1. Check whether the fan power is connected normally. 4 If no, connect the fan power well. 4 If yes, Step Check whether too mch dst is inside the fan nit. 4 If yes, clear the dst. If the alarm is removed after the cleaning, no handling is needed; If the alarm persists, Step 3. 4 If not too mch dst exists, Step Replace the falty fan nit complying with the operation specification and make the correct cable connection: 4 If the alarm ends, no handling is needed. 4 If the alarm persists, contact FiberHome for technical spport. 3-8 Version: D

57 3 Critical Alarms License_RESOURCE_LOW_ALARM License_RESOURCE_LOW_ALARM Critical alarm Service qality alarm Inflences on the System The fnctions controlled by License cannot be sed. Possible Case The License is not applied or the License resorce is insfficient. Handling Procedre 1. View the License resorce. 1) Click the HSWA card in the Object Tree pane and select Config Service Config Management in the men bar to access the Service Config Management window. 2) Select License License Resorce Qery in the Men Tree to open the License Resorce Qery tab. 3) View whether the vale of Maximm Resorce is lower than the vale of Applied Resorce. a) If yes, Step 2. b) If no, contact FiberHome for technical spport. 2. Upgrade the License resorce. 1) Click the HSWA card in the Object Tree pane and select Config Service Config Management in the men bar to access the Service Config Management window. 2) Select License Esn Qery in the Men Tree to open the Esn Qery tab. 3) Record the electronic serial nmbers and notify FiberHome engineers. 4) Upload the new License provided by FiberHome engineers to the FTP server. Version: D 3-9

58 AN B Optical Line Terminal Eqipment Alarm and Event Reference 5) Select License Upgrade/Backp License in the Men Tree to open the Upgrade/Backip License tab. 6) Set the parameters and click Create on Device to download the License to the eqipment OLT_DISCOVER_LOOP OLT_DISCOVER_LOOP Critical alarm Eqipment alarm Inflences on the System Different loops have different inflence on the eqipment. Maybe only single ONU service is inflenced, or the card connection or the entire system services are inflenced. Possible Case Handling Procedre The OLT detects that loop exists between the core switch ports, slots, and between slot and plink port. 1. Click the HSWA card in the Object Tree pane and select Config Service Config Management in the men bar to access the Service Config Management window. 2. Select Get Information Get Loop Detect Table in the Men Tree pane to open the Get Loop Detect Table tab. 3. Eliminate the loop according to the promoted loopback information. 4 If the alarm ends, no handling is needed. 4 If the alarm persists, contact FiberHome for technical spport Version: D

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