Deixar descongelar o produto durante cerca de 60minutos Colocar o creme no saco de pasteleiro Efectuar um corte inclinado até meio da bola, na sua parte superior (logo a seguir á emenda) Cortar o bico do saco de pasteleiro, com a espessura de acordo com a quantidade que se pretende que saia Utilizar como recheio o ovo creme ou creme de pasteleiro Colocar o creme na bola do meio de dentro para fora, para terminar, coloque o creme de uma ponta para outra da abertura efectuada O corte inclinado efectuado até meio na bola na sua parte superior para colocação do creme, dá ao produto uma excelente apresentação final Logistics / Supply Chain SONAE RETAIL: Kaizen Strategy Improvement System OPL. 124 NORMA VISUAL OPL Confecção de pastelaria bola Berlim XXXXXXXXXXXX PR - Padaria Process After Continual (open) Initiative 2007 - XXXX Sales Increase 1% Productivity Increase 27% Cost reduction % Client Satisfaction increase 7% Market Share increase 2,2% Stock outs -21% Stock reduction 12% Number of People Involved = 22.000 Increased Food Safety Increase Occupational Health & Safety Fewer Breakages People Motivation 1
Project LIA (Food Internal Logistics) Build a new Logistic Model for the food area to increase the operational efficiency of the teams: To increase the sales, reduce the stocks, increase productivity and reduce stock-out. 7 pilot stores in all formats started in 2010 and the roll out to all the stores is planned for 2011. The pilots were conducted with the VSPD methodology. Introduction of TFM model. Material return to the warehouse stock -20,4% Stock-out -,1% Stock +34% Productivity Store stockouts material handling Customer Satisfaction Store Presentation Team Motivation 2
Project LINA (Non-Food Internal Logistics) Build a new Logistic Model for the non-food area to increase the operational efficiency of the teams: To increase the sales, reduce the stocks, increase productivity and reduce stock-out, change the layouts, improve the flexibility of the operators, decrease returning stock. 4 pilot stores in 2 formats started in 2010 and the roll out to all the stores is planned for 2011. The pilots were conducted with the VSPD methodology. Introduction of TFM model. Material return to the warehouse stock non active Store stockouts material handling -6% Stock-out +% Sales -6% Stock -38% Material return to WHS +31% Productivity 3
Project MLF (Logistic Model for bread manufacturing) Create Flow in the Bakery area to increase the operational efficiency of the teams: To increase the sales, decrease evening hours, increase productivity and increase costumer satisfaction (hot and fresh every time), from a push to pull production model. 6 pilot stores in all formats started in 2010 and the roll out to all the stores is planned for 2011. The pilots were conducted with the VSPD methodology. Introduction of TFM model. Too many operator movements production -0,9% Spoilage +16,1% Sales +33% Productivity Store Stockouts Layout s lack of flexibility 30 min Bakings Less Stock-out Pull Production 4
Project POL (Store Operation Planning) POL4D Store Manager Planning 4 days in advance Develop a planning model for the stores to answer the needs of the new TFM. Reduce the queues in check outs, working hours reorganization, tasks redistributed, versatility management, improve the sales of the leaflet products. Introduce a new management paradigm in the resources planning. POL21D Store Area Planning 21 days in advance Payment queues Lack of operators Leveling of operation load Schedule optimization Stock-outs Lack of Planning Anticipation of event s impact Correct allocation of resources
Sonae Distribution Centers: PBS (Product By Store) Construção de paletes não optimizada Trajectos de picking não optimizados Fluxo Informação Fluxo Materiais Picking 2º/3º nível pesado Erros de picking Desperdícios de volumetria Baixo nº caixas por visita Process After 2 Redefinição do Lay Out da Parafarmácia 1 20 20 2 180 cm 2 0 1 2 3 4 6 CHÃO SA SB SC (1) a) Aumentar capacidade de localizações b) Picking ao solo c) Maior aproveitamento espaço de solo d) Diminuir movimentações e) Aumentar Produtividade Process After 1 Preparação conjunta de lojas Batch Picking + Trem Logístico a) Aumentar caixas p/ visita b) Aumentar caixas p/ hora c) Reduzir distâncias percorridas d) Optimização da preparação de BNJ, CNT e MDL Trem Logístico 6
Sonae Distribution Centers: PBL (Product By Line) Erros de preparação Volumes não planeados Baixo nº caixas por visita Fluxo Informação Falta de uniformidade de embalagens Atrasos nas entregas de fornecedores Fluxo Materiais Junção de Flow Types Process After 2 Process After 1 Preparação da carga com duas paletes 7