Presentation: MegaVoz Contact Center Tool

Presentation: MegaVoz Contact Center Tool

MegaVoz MegaVoz Solution: Automatic tool for contact phone management Contact Center strategy support; Advanced Resources technology (Computer Telephony Integration); Unify applications and client database; Can combine automatic operation with human attendance; Campaigns schedule; Management reports; Total friendly web interface for a complete script customization.

MegaVoz MegaVoz Solution: Recorded Audio Contacts MegaVoz Script Telecom transmission Phone user

Simple web Interface Total WEB access interface: Sent Report Message Alert Directory

MegaVoz Script MegaVoz Script: Massive customization: Up to 3 numeric field type (integer) per contact; Up to 3 decimal field type per contact; Monthly enumerator, status, situation; Integration of different messages into the same script. Groups: Contact classification per group; Scripts for each group; Transmission for all group contacts with only one click.

MegaVoz in the after sales After sales application: Collection Alert (tele-alert); Debit Negotiation; Service suspension note; Default master file adding notification; Checking account automatic debt offer; Second copy receive confirmation; Client re-cadastre.

Massive Customization MegaVoz in the After sales: 1) Hi, we from company X detected that your expired invoice is still opened for payment. Please, do your payment in 10 days and avoid service interruption Recorded Audio Contacts Script MegaVoz + Audio 1 + N1 + N2 + Audio 2 Hi, we from company X, detected that your JAN 05 expired invoice is till opened for payment. Please, regulate your situation in 10 days to avoid service interruption N1 = 05 N2 = January

MegaVoz in the Endomarketing Endomarketing application: Goal folllow-up; Incentive Alerts; Events Communion and disclosure; RSVP - Presence Confirmation.

Massive Customization Incentive Sales tool 1) Hi, the month is about to end and you achieved: 2) % of goal. 3) (Congrats!) or 4) (Hurry up! You can still get there!) Recorded Audio Contacs Script MegaVoz + Audio 1 + N1 + Audio 2 + 3 or 4 Contact 1: Hi, the month is about to end and you achieved 95% of your goal. Hurry up, you can still get there! N1 N2 95 3 105 4 80 3 50 3

MegaVoz nas Vendas Sales and Marketing Application: Service and products launchings; Cross Sale; Up Sale; Fidelity campaigns; Promotions.

Massive customization MegaVoz in sales: 1) Hi, check our special offer we have for the magazine subscribers: 2) (Veja) or (Isto É) or (who) 3) Press 5 for register and win a CD discount Recorded Audio Contacts Script MegaVoz + Audio 1 + Magazine + Audio 3 + Call Center Client 1: Hi, check our special offer for magazine subscribers: Press 5 to register and win a CD discount on your next buy. transfer to help desk if 5 is pressed Cli Rev 1 1 2 2 3 3 4 2