Pesquise defeitos a análise de fluxo de chamadas CVP com server VVB

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1 Pesquise defeitos a análise de fluxo de chamadas CVP com server VVB Índice Introdução Pré-requisitos Requisitos Componentes Utilizados Informações de Apoio CVP com análise de rastreamento de fluxo de chamadas VVB Informações Relacionadas Introdução Este original descreve a análise de traço do portal da Voz de cliente Cisco (CVP) com navegador de voz virtual de Cisco (VVB) como um navegador VXML. Pré-requisitos Requisitos A Cisco recomenda que você tenha conhecimento destes tópicos: CVP com Cisco Unified Contact Center Enterprise (UCCE) Cisco VVB integrado com CVP Fluxo de chamadas detalhado CVP Componentes Utilizados As informações neste documento são baseadas nestas versões de software e hardware: CVP 11.5 UCCE 11.5 VVB 11.5 As informações neste documento foram criadas a partir de dispositivos em um ambiente de laboratório específico. Todos os dispositivos utilizados neste documento foram iniciados com uma configuração (padrão) inicial. Se sua rede está viva, assegure-se de que você compreenda o impacto potencial do comando any. Informações de Apoio Com a introdução de Cisco VVB como um navegador VXML, está aqui uma análise de traço da amostra a fim seguir sinais entre o CVP, o UCCE e o VVB.

2 Neste anaysis, o atendimento é distribuído ao CVP e após o tratamento de Respose da voz interativa (IVR), o CVP distribui o atendimento a um agente disponível. Os snippet do log CVP e VVB podem ser identificados por palavras-chaves MIVR e CVP nos traços. CVP com análise de rastreamento de fluxo de chamadas VVB Pé novo do Atendimento-interruptor 1937: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=DATAI.1} NEW CALL with guid=0f46e a a legid=56a1aa e7-abf1c227-5c85a942 dn=9876 ani=12345 uui=null calldate=wed May 10 11:39:37 EST 2017 video=false cachecallcontext = false is_postcallsurvey = false RouterCallKey = null RouterCallKeyDay = null RouterCallKeySequenceNumber = null Número de sessões ativa 44241: : May :39: : %CVP_11_5_IVR-7-CALL: {Thrd=Core-routergroup-0} --NEW SESSION CREATED--CALLGUID=0F46E A A NUMBER OF ACTIVE SESSIONS= 1 Novo chamar o SORVO SS 4281: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from SIP_SS - [NEW_CALL] DialogID=0 SendSeqNo=0 DNIS=9876 ANI=12345 CED= rckey=0 rcday=0 rcseq=0 uui= callguid=0f46e a a trunkgroupid=0 trunknumber=0 serviceid=0 callednumber= location= locationpkid= pstntrunkgroupid= sipheader= ECC variables= ECC arrays= ATENDIMENTO novo que publica a UCCE 4282: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Publishing to UCCE - [NEW_CALL] DialogID=46 SendSeqNo=1 DNIS=9876 ANI=12345 CED= rckey=0 rcday=0 rcseq=0 uui= callguid=0f46e a a trunkgroupid=100 trunknumber=0 serviceid=1 callednumber= location= locationpkid= pstntrunkgroupid= sipheader= ECC variables=user.media.id: 0F46E A A, ECC arrays= Provisório conecte - processando de UCCE 4283: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from UCCE -,, [ICM_TEMPORARY_CONNECT], rckey=201, rcday=152070, DNIS=9876, ANI=12345 Provisório conecte - publicando para sorver o SS

3 4284: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Publishing to SIP_SS - [CONNECT] DialogID=46 SendSeqNo=0 Label= TxrHint=false rckey= rcday= rcseq=0 location= locationpkid= sipheader= uui= whisperannounce=null callguid=0f46e a a ECC variables=user.media.id: 0F46E A A,user.microapp.app_media_lib:..,user.microapp.media_server: N, ECC Distribua a harmonização para a etiqueta VRU 1941: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-120- SIP-19461} Static route matched to StaticRoute: patterns like > will route to : : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-120- SIP-19461} Using Local Static Route for sip: @ Convide ao pé VXML GW-VRU 1947: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-120- SIP-19461} CALLGUID = 0F46E A A LEGID = 0F46E A A [OUTBOUND]: INVITE TO <sip: @ ;transport=tcp> FROM "PSTN PHONE--CVP_11_5_1_0_1_0_344" <sip:12345@ :5060> EXPIRES[60] 100REL[Unsupported] Atendimento novo ao pé VVB VRU : May 10 11:21: AEST %MIVR-JASMIN-7-UNK:[CALLID=0F46E A A ] NEW_CALL, GUCID=0F46E A A; GUID= ; CallId=0F46E A A @ ; URI=sip: @ ;transport=tcp ### CALL_NEW () from VVB to VXML server : May 02 16:10: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Browser.makeRequest(): got encoded uri= 6099%40... Pé do convite aceitar-vru 1951: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.5} CALLGUID = 0F46E A A LEGID = 0F46E A A [OUTBOUND]: Invitation accepted - ack'ing Resposta 1958: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-121- SIP-19462} Sending BUS MSG for Event Reportnew CSS:[EVENT_REPORT] DialogID=0 SendSeqNo=0 EventID=ANSWER CauseCode=CAUSE_NONE Resposta - processando do SORVO SS

4 4285: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from SIP_SS - [EVENT_REPORT] DialogID=0 SendSeqNo=0 EventID=ANSWER CauseCode=CAUSE_NONE Resposta - publicando a UCCE 4286: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Publishing to UCCE - [EVENT_REPORT] DialogID=46 SendSeqNo=2 EventID=ANSWER CauseCode=NONE [IVR] novo do atendimento - processando de VXMLServer - atendimento novo com VRU + correlação ID 44242: : May :39: : %CVP_11_5_IVR-7-CALL: {Thrd=Event-routergroup-0} CALLGUID=0F46E A A CALLID=0F46E A A [IVR] - processing from VXMLServer - [NEW_CALL] ClientNewCallEvent,sessionId=0F46E A A ani=sip:12345@ :5060 dnis= uui= callid=0f46e a a @ seqno=1 invokationid=0 message=null ccbservleturl= ccbservletreqtimeout=0 Atendimento-publicação nova a ICM_SS 44243: : May :39: : %CVP_11_5_IVR-7-CALL: {Thrd=Event-routergroup-0} CALLGUID=0F46E A A CALLID=0F46E A A @ [IVR] [Publishing to ICM_SS] [NEW_CALL] DialogID=0 SendSeqNo=0 DNIS= ANI=12345 CED= rckey=0 rcday=0 rcseq=0 uui= callguid=0f46e a a trunkgroupid=0 trunknumber=0 serviceid=0 callednumber= location= locationpkid= pstntrunkgroupid= sipheader= ECC variables= ECC arrays= Peripheral Variables= Atendimento distribuído ID da correlação 4287: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} CALLGUID = 0F46E A A - Correlation ID routed call [IVR-VRU_LEG_DIALOGUE] - processando do [NEW_call] IVR_SS- - diálogo ID do pé VRU 4288: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from IVR_SS - [NEW_CALL] DialogID=0 SendSeqNo=0 DNIS= ANI=12345 CED= rckey=0 rcday=0 rcseq=0 uui= callguid=0f46e a a trunkgroupid=0 trunknumber=0 serviceid=0 callednumber= location= locationpkid= pstntrunkgroupid= sipheader= ECC variables= ECC arrays= [Request_Instruction] - publicando a UCCE 4289: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0}

5 Publishing to UCCE - [REQUEST_INSTRUCTION] DialogID=47 SendSeqNo=1 ANI=12345 DNIS= correlationid=12 trunkgroupid=200 trunknumber=0 serviceid=2 uui= callednumber= location= locationpkid= pstntrunkgroupid= pstntrunkgroupchannelnum=0 sipheader= [RUN_SCRIPT_REQ] - [IVR_VRU_LEG_DIALOGUE] - processando de UCCE 4294: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from UCCE - [RUN_SCRIPT_REQ] DialogID=47 SendSeqNo=2 InvokeID=2 scriptid=gs,server,v scriptconfiguration= ANI=12345 ced=complete callguid=0f46e a a rckey=201 rcday= rcseq=1 uui= featuretype=0 featureparam1= _featureparam2= ECC variables=user.media.id: 0F46E A A,user.microapp.error_code: 0,user.microapp.app_media_lib:..,user.microapp.media_server: complete,user.microapp.usevxmlparams: N, ECC [RUN_SCRIPT_REQ] - [IVR_VRU_LEG_DIALOGUE] - Publicação a IVR_SS 4295: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Publishing to IVR_SS - [RUN_SCRIPT_REQ] DialogID=47 SendSeqNo=2 InvokeID=2 scriptid=gs,server,v scriptconfiguration= ANI=12345 ced=complete callguid=0f46e a a rckey=201 rcday= rcseq=1 uui= featuretype=0 featureparam1= _featureparam2= ECC variables=user.media.id: 0F46E A A,user.microapp.error_code: 0,user.microapp.app_media_lib:..,user.microapp.media_server: complete,user.microapp.usevxmlparams: N, ECC [RUN_SCRIPT_REQ] - [IVR] que processa de ICM_SS 44250: : May :39: : %CVP_11_5_IVR-7-CALL: {Thrd=Event-routergroup-0} CALLGUID=0F46E A A CALLID=0F46E A A @ [IVR] [processing from ICM_SS] [RUN_SCRIPT_REQ] DialogID=47 SendSeqNo=2 InvokeID=2 scriptid=gs,server,v scriptconfiguration= ANI=12345 ced=complete callguid=0f46e a a rckey=201 rcday= rcseq=1 uui= featuretype=0 featureparam1= _featureparam2= ECC variables=user.media.id: 0F46E A A,user.microapp.error_code: 0,user.microapp.app_media_lib:..,user.microapp.media_server: complete,user.microapp.usevxmlparams: N, ECC [RUN_SCRIPT_REQ] - [IVR] - Publicação ao server VXML 44251: : May :39: : %CVP_11_5_IVR-7-CALL: {Thrd=Event-routergroup-0} CALLGUID=0F46E A A CALLID=0F46E A A @ [IVR] - Publishing to VXMLServer - [RUN_SCRIPT_REQ] DialogID=47 SendSeqNo=2 InvokeID=2 scriptid=gs,server,v scriptconfiguration= ANI=12345 ced=complete callguid=0f46e a a rckey=201 rcday= rcseq=1 uui= featuretype=0 featureparam1= _featureparam2= ECC variables=user.media.id: 0F46E A A,user.microapp.error_code: 0,user.microapp.app_media_lib:..,user.microapp.media_server: complete,user.microapp.usevxmlparams: N, ECC

6 VVB AUDIUM_Root(AUDIUM_VXML) : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] application (Root document): /CVP/Server?audium_root=true&calling_into=HelloWorld Original da RAIZ VVB : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] VoiceBrowser.invokeRootDocument: [URI= fragment=null] LoadbAndParse VVB : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] VXMLDocumnet.loadbAndParse(): fetching ( timeout attribute=0 O navegador VVB faz o pedido : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Browser.makeRequest(): got encoded uri= Esforço VXML doc VVB : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Browser.fetchVxml(): got doc from new VxmlDocStream(type: 1, cnt: com.cisco.wf.cache.http.cachedhttpurlconnection: ue&calling_into=helloworld, cachable: true, isfromcache: false, lastmodified: 0) ###VVB successfully fetched : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Successfully fetched bytes: 0, duration(s): 0.008, URI: ### VXML Content Content of VXML Document <?xml version="1.0" encoding="utf-8"?> <vxml version="2.0">... VVB SUBMETEM O CARGO () : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] GotoRequest.handleSubmitElement(): goto req= : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] GotoRequest.handleSubmitElement(): req's method=post Resultado do cargo da SUBMISSÃO

7 178506: May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Fetch: HTTP 200 OK : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Browser.fetchVxml(): got doc from new VxmlDocStream(type: 1, cnt: com.cisco.net. cachable: false, isfromcache: false, lastmodified: 0) : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Successfully fetched bytes: 0, duration(s): 0.004, URI: Elemento do punho : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] GotoRequest.handleSubmitElement(): goto req= : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] GotoRequest.handleSubmitElement(): req's method=post Cria a pergunta nova : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Content of POST query: audium_vxmllog= : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:Content of VXML Document: <?xml version="1.0" encoding="utf-8"?> <vxml version="2.0" application="/cvp/server?audium_root=true&calling_into=helloworld"> <form id="audium_start_form"> <block> Resultado do cargo (carga audio) : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] <audio> src:/cvp/audio/helloworld_audio.wav expr: : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] checkwriteondiskforvvb: Setting Disk write to true for VVB [IVR] do [RUN_SCRIPT_RESULT] - processando de VXMLServer 44257: : May :39: : %CVP_11_5_IVR-7-CALL: {Thrd=Event-routergroup-0} CALLGUID=0F46E A A CALLID=0F46E A A @ [IVR] - processing from VXMLServer - [RUN_SCRIPT_RESULT] DialogID=0 SendSeqNo=0 InvokeID=0 Result=1 CED= newtransaction=0 ECC variables= ECC arrays= Peripheral Variables= [IVR] do [RUN_SCRIPT_RESULT] - publicando a ICM_SS 44248: : May :39: : %CVP_11_5_IVR-7-CALL: {Thrd=Event-routergroup-0} CALLGUID=0F46E A A CALLID=0F46E A A @ [IVR] [Publishing to ICM_SS] [RUN_SCRIPT_RESULT] DialogID=0 SendSeqNo=0 InvokeID=1 Result=1 CED=complete newtransaction=0 ECC variables=user.microapp.error_code: 0,user.microapp.metadata: N GS,Server,V,user.microapp.caller_input: complete, ECC arrays= Peripheral Variables= [IVR_VRU_LEG_DIALOGUE] do [RUN_SCRIPT_RESULT] - Processamento de IVR_SS- Result=1

8 4292: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from IVR_SS - [RUN_SCRIPT_RESULT] DialogID=0 SendSeqNo=0 InvokeID=1 Result=1 CED=complete newtransaction=0 ECC variables=user.microapp.error_code: 0,user.microapp.metadata: N GS,Server,V,user.microapp.caller_input: complete, ECC arrays= Peripheral Variables= [IVR_VRU_LEG_DIALOGUE] do [RUN_SCRIPT_RESULT] - Publicação a UCCE 4293: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Publishing to UCCE - [RUN_SCRIPT_RESULT] DialogID=47 SendSeqNo=2 InvokeID=1 Result=1 CED=complete newtransaction=0 ECC variables=user.microapp.error_code: 0,user.microapp.metadata: N GS,Server,V,user.microapp.caller_input: complete, ECC arrays= Peripheral Variables= O agente transforma-se cancelamento disponível e ICM a operação VXML 4296: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} 47CALLGUID=0F46E A A DialogId=47 [IVR_VRU_LEG_DIALOGUE]sending ICMEvent, sessionid=0f46e a a callid=null dialogid=47 sourceid=null systemtype=icm mediatype= dnis= ani= srcaddress= locationsiteid=sessionid=0f46e a a calltype=0 cachecallcontext=false postcallsurveycall=false icmmessage=dialogue_failure_conf [Dialogue_failure_conf] - [IVR_VRU_LEG_DIALOGUE publishing to UCCE] 4297: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Publishing to UCCE - [DIALOGUE_FAILURE_CONF] DialogID=47 SendSeqNo=3 InvokeId=2 ErrorCode=E_OPERATION_CANCELLED [CANCEL] - Processamento de UCCE 4298: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from UCCE - [CANCEL] DialogID=47 SendSeqNo=3 InvokeID=3 ReqID=2 [Connect] que processa de UCCE 4300: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from UCCE - [CONNECT] DialogID=46 SendSeqNo=2 Label=4001 TxrHint=false rckey= rcday= rcseq=0 location= locationpkid= sipheader= uui= whisperannounce= callguid=0f46e a a ECC variables=user.media.id: 0F46E A A,user.microapp.error_code: 0,user.microapp.app_media_lib:..,user.microapp.media_server: complete,user.microapp.usevxmlparams: N, ECC [Connect] que publica a SIP_SS-label : : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Publishing to SIP_SS - [CONNECT] DialogID=46 SendSeqNo=2 Label=4001 TxrHint=false rckey= rcday= rcseq=0 location= locationpkid= sipheader= uui= whisperannounce=

9 callguid=0f46e a a ECC variables=user.media.id: 0F46E A A,user.microapp.error_code: 0,user.microapp.app_media_lib:..,user.microapp.media_server: complete,user.microapp.usevxmlparams: N, ECC Pé do Combinar-agente da rota 1968: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-123- SIP-19464} Static route matched 4001 to StaticRoute: patterns like 400> will route to : : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-123- SIP-19464} Using Local Static Route for Disconexões do PÉ VRU 4302: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Processing from UCCE - [RELEASE] DialogID=47 SendSeqNo=4 Cause=E_NO_ERROR [Disconnect] que publica o [disconnect] 4303: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} CALLGUID = 0F46E A A, DLGID = 47 [IVR_VRU_LEG_DIALOGUE] - Publishing [DISCONNECT] DialogID=47 SendSeqNo=4 Cause=E_NO_ERROR, LEGID = 0F46E A A @ , DNIS = , ANI = [Disconnect] que publica a IVR_SS 4304: : May :39: : %CVP_11_5_ICM-7-CALL: {Thrd=Event-routergroup-0} Publishing to IVR_SS - [DISCONNECT] DialogID=47 SendSeqNo=4 Cause=E_NO_ERROR Disconexão VVB : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] Content of POST query: audium_vxmllog= : May 02 16:07: AEST %MIVR-SS_VB-7-UNK:Content of VXML Document: <?xml version="1.0" encoding="utf-8"?> <vxml version="2.0"> <catch event="vxml.session.error"> <return event="vxml.session.error" /> </catch> <catch event="telephone.disconnect.hangup"> : May 02 16:10: AEST %MIVR-SS_VB-7-UNK:[CALLID=43A31C A ] traversedialog: id=disconnect : May 10 11:21: AEST %MIVR-JASMIN-7-UNK:[CALLID=0F46E A A ] SIP-ltp *, State=CONNECTED: setdisconnected processterminated, cause=normal Pé traseiro do anel

10 1972: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-123- SIP-19464} Static route matched to StaticRoute: patterns like > will route to : : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-123- SIP-19464} Using Local Static Route for Convide a VXML GW 1978: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-123- SIP-19464} CALLGUID = 0F46E A A LEGID = 0F46E A A [OUTBOUND]: INVITE TO <sip: @ ;transport=tcp> FROM "PSTN PHONE--CVP_11_5_1_0_1_0_344" <sip:12345@ :5060> EXPIRES[10] 100REL[Unsupported] Sending Message (NB): INVITE sip: @ ;transport=tcp SIP/2.0 Via: SIP/2.0/TCP :5060;branch=z9hG4bKKIR8MEBv53bzAj6MuGd1vw~~132 Max-Forwards: 67 To: <sip: @ ;transport=tcp> From: "PSTN PHONE--CVP_11_5_1_0_1_0_344" <sip:12345@ :5060>;tag=ds789c1a64 Call-ID: 0F46E A A @ CSeq: 1 INVITE Content-Length: 0 Contact: <sip:12345@ :5060;transport=tcp> Expires: 10 User-Agent: CVP 11.5 (1) ES-1 Build-344 Call-Info: <sip: :5060>;purpose=x-cisco-origip Remote-Party-ID: "PSTN PHONE--CVP_11_5_1_0_1_0_344" <sip:12345@ >;party=calling;screen=yes;privacy=off Date: Wed, 10 May :17:58 GMT Min-SE: 1800 Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER Allow-Events: telephone-event X-Cisco-CCBProbe: id: ;loc:donnielab;trunks:10 Session-Expires: 1800 Cisco-Gucid: 0F46E A A Supported: timer Supported: resource-priority Supported: replaces Supported: sdp-anat App-Info: < :7000:7443>;ringtone=ringback.wav O tom de chamada de volta é estabelecido com chamador 2007: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-128- SIP-19468} CALLGUID = 0F46E A A LEGID = 0F46E A A [RING-OUT]: Notifying that ringtone is established 200 OK with caller. O pé do agente convida a CUCM 2013: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-123- SIP-19464} CALLGUID = 0F46E A A LEGID = 0F46E A A [OUTBOUND]: INVITE TO <sip:4001@ ;transport=tcp> FROM "PSTN PHONE-- CVP_11_5_1_0_1_0_344" <sip:12345@ :5060> EXPIRES[60] 100REL[Unsupported] Atendimento conectado 2049: : May :39: : %CVP_11_5_SIP-7-CALL: {Thrd=pool-1-thread-130-

11 SIP-19471} CALLGUID = 0F46E A A LEGID = 0F46E A A [OUTBOUND]: Acked the invite. Informações Relacionadas Suporte Técnico e Documentação - Cisco Systems