Jabber Update. Andre Camillo, Pre-sales Engineer Comstor

Transcrição

1 Jabber Update Andre Camillo, Pre-sales Engineer Comstor

2 Agenda Introdução Atualizações do cliente Jabber Jabber 9.6 PC Jabber 9.7 update PC Jabber 9.2 Mac Jabber Mobile Jabber Guest 2

3 3 Introdução ao Jabber

4 O que é Jabber Uma solução que: Provê comunicação! Por Texto, Audio, Vídeo, etc; Multiplataforma Smartphones (ios,android) PC Mac Entregue de várias formas 4

5 Funcionalidades de Comunicação Serviços que incluem: Presença; Mensagens Instantaneas; Conversas em grupo; Clique para chamar (Click to call); Softphone; Histórico de chamadas; Correio de voz integrado; Compartilhamento de tela 5

6 Funcionalidades de Comunicação 6

7 Multiplataforma Disponível em diferentes plataformas* X lion XP+ ios 6.1 e *Os serviços disponíveis por plataforma podem variar 7

8 Modelos de Deployments Pode ser: 1. Local Em um CUCM virtualizado 2. Nuvem Serviço contratado, integrado ao WebEx Messenger 8

9 Modos de operação do Jabber IM only (incluso na oferta Jabber for everyone) Phone mode Full UC 9

10 Modos de operação do Jabber Funções disponíveis por modo: 10

11 Atualizações do Client Jabber 12

12 Jabber 9.6 para Windows 13

13 Melhorias no Chat em grupo 14

14 Melhorias no Chat em grupo Iniciando um chat em grupo 15

15 Melhorias no Chat em grupo Recebendo um convite para chat em grupo 16

16 Melhorias no Chat em grupo Mais detalhes 17

17 Suporte Nativo a acessórios Jabra e Logitech 18

18 Suporte Nativo a acessórios Acessórios Compatíveis com UC 19

19 Suporte Nativo a acessórios Acessórios Compatíveis com UC 20

20 Suporte Nativo a acessórios Teclado Logitech K725-C 21 Demo:

21 Suporte Nativo a acessórios Funcionalidade habilitada com alguns acessórios: Troca de Audio automática 22

22 Melhorias de Interface e acessibilidade Font Smoothing Keyboard Shortcuts Keyboard Navigation Screen Capture Chat Window Minimization Admin Save Chat History Disable Self Care Portal 23

23 Font Smoothing Ativado Padrão da Ferramenta 24

24 Font Smoothing Desativado 25

25 Font Smoothing - Comparação Ativado Desativado 26

26 Keyboard Shortcuts Chamadas Ativas 27

27 Keyboard Shortcuts Várias funções 28

28 Keyboard Shortcuts Chamadas Ativas Lista de Contatos Janela de Menu Tab through call controls Space bar to open secondary control items Arrow keys to adjust settings Esc to exit secondary control items Tab to contact list Up/Down arrows to navigate contacts Left arrow to collapse a Group Right arrow to expand a group F10 to focus on file menu Arrow keys to navigate file menu 29

29 Janela de Chat Minimizada para Screenshot Segurar SHIFT ao pressionar o botão de screenshot aciona esta função 30

30 Desabilitar opção Salvar histórico da conversa Agora o Administrador pode desabilitar essa opção! Por padrão esta função é Habilitada 31

31 Portal de Self Care CUCM Self Care address is obtained from TFTP file during service discovery Self Care portal hostname can be specified in CUCM Enterprise Parameters Opens in default system browser Self care portal allows Jabber users To: Set Call forward SNR Extend & Connect etc. 32

32 Compatibilidade O Jabber 9.6 está disponível a para ambientes com CUCM

33 Jabber 9.7 para Windows 34

34 Jabber 9.7 para Windows Release Date : Mid December 2013 Persistent Chat Custom Contacts Supported OS s Windows 7 Windows 8 35

35 Jabber Persistent Chat Jabber for Windows 9.7 Discover and join chat rooms Group chats with breakouts to personal chats & calls Manage room notifciations, filters and priority messagingprovides for Topic or project based workspace Efficent, interactive team collaboration Full integration to existing Jabber features Jabber 10 Base offering extended to Mac & mobile Windows Admin, Attachments & Search On Premise only at this time, with CUCM IM/P

36 Contatos Customizados Enables Jabber users to add non-directory contacts to the Jabber Contact list Enables Jabber users to add non-directory information to corporate directory contacts Enables Jabber users to add non-directory information to federated contacts Only supported in on-premise deployments Messenger support will be added in a future release Targeting Messenger 7.8 and aligned Jabber release in CY14 for cloud support No currently committed release plans for phone only mode support Requires CUCM changes that are currently not committed 37

37 Jabber 9.2 For Mac 38

38 Jabber 9.2 para Mac Feature Highlights Jabber portfolio architecture alignment Escalation to 720p HD video conferencing Standards-based (H.264) Secure Voice and Video: SRTP encryption Meetings Integration Supports the use of any plugin headset Also supports the use of any Bluetooth headset that uses a dongle Customer Benefits Enhance productivity for Mac users More consistent Collaboration experience across devices Já Disponível! 39

39 Jabber 9.2 Video 720p Cisco Jabber Video Engine is a H.264 AVC standard based media engine using in Cisco Jabber clients. The Engine provides full HD interoperability between Jabber desktop clients and TelePresence solutions. Provides Video rate adaption and support for Cisco ClearPath Media Resilience Mechanisms. 40

40 Jabber 9.2 Considerações da Nova arquitetura Jabber for Mac 9.2 has been reengineered to align to portfolio architecture Feature Regression (from Jabber for MAC 8.6 but not available in 9.2) Select CTI Line to Control Transfer Group chat history Custom Contact (Pizza Guy) Multiple search bases Support for Directory configuration from Profile 41

41 Funcionalidades em backlog Para versões em plataformas desktop: 42

42 Jabber Mobile Secure Remote Attachment 43

43 Jabber Mobile Secure Remote Attachment Até agora, como conectar um dispositivo móvel com Jabber na rede interna? VPN! Através de um ASA devidamente licenciado 44

44 Jabber Mobile para Android e ios Secure Remote Attachment: Expressway É possível ter uma conexão segura para aplicações de colaboração sem VPN/ASA? Sim! Com os Expressway! Cisco Expressway provides secure remote attachment to the enterprise for Jabber mobile clients enabling to collaboration applications and services. Workloads include: Call signaling (SIP) IM & presence (XMPP) Visual voic , directory access (HTTP) Voice/video media (RTP, srtp) 45

45 Exemplo - Jabber Mobile Secure Remote Attachment: Expressway 46

46 Jabber Mobile AnyConnect VPN vs Expressway 47

47 Jabber Mobile Expressway Workflows Aplicabilidade em endpoints Fixos Hardware endpoints» Device example: EX60 or EX90» Same use case as VCS Expressway, but endpoint is now registering to Unified CM.» Always on Cisco Expressway connection. Desktop computers:» Client example: Jabber for Windows 9.7» May leverage Cisco Expressway, but often sits behind VPN router or leverages VPN software client for full secure enterprise work flows (more than just collaboration)» Rare or occasional Cisco Expressway connection 48

48 Jabber Mobile Expressway Workflows Aplicabilidade em endpoints Móveis Laptop» Client example: Jabber for Windows 9.7» In many cases will leverage Cisco Expressway, but will engage VPN software client for access to full range of enterprise work flows when needed.» Balanced use of Cisco Expressway and AnyConnect VPN software client dependent on company/user profile Smartphones And Tablets» Client example: Jabber for Android or ios 9.6» In cases where full set of enterprise work flows are needed, VPN software client required» Almost always on Cisco Expressway connection - except when Jabber client is turned off (conserve battery life) 49

49 Jabber Mobile Expressway Limitações Use of Jabber client device SIP Digest Authentication is not supported with Cisco Expressway» SIP Digest Authentication should not be configured within Unified CM on Jabber 9.6 mobile devices if user is expected to leverage Cisco Expressway.» Concerns over security when inside the enterprise? Leverage srtp/tls encryption. Dial via Office feature is not supported with Cisco Expressway» Dial via Office call flows will fail when client device connected to the enterprise using Cisco Expressway.» Workaround: Use AnyConnect VPN for remote secure attachment if Dial via Office call flow is required Point-to-point voice/video media is not supported with Cisco Expressway» Calls media path between remote attached endpoints will hairpin in Expressway Core server node» ICE support to enable media path optimization for Cisco Expressway is forthcoming» All registered endpoints/clients through Expressway are registered to Unified CM with Expressway Core IP address» No endpoint specific IP. Aggregated device location based on IP address of Expressway path. 50

50 Jabber Mobile Expressway Limitações Use of Jabber client device SIP Digest Authentication is not supported with Cisco Expressway» SIP Digest Authentication should not be configured within Unified CM on Jabber 9.6 mobile devices if user is expected to leverage Cisco Expressway.» Concerns over security when inside the enterprise? Leverage srtp/tls encryption. Dial via Office feature is not supported with Cisco Expressway» Dial via Office call flows will fail when client device connected to the enterprise using Cisco Expressway.» Workaround: Use AnyConnect VPN for remote secure attachment if Dial via Office call flow is required Point-to-point voice/video media is not supported with Cisco Expressway» Calls media path between remote attached endpoints will hairpin in Expressway Core server node» ICE support to enable media path optimization for Cisco Expressway is forthcoming» All registered endpoints/clients through Expressway are registered to Unified CM with Expressway Core IP address» No endpoint specific IP. Aggregated device location based on IP address of Expressway path. 51

51 Jabber Mobile Movimentação de chamadas Funcionalidades habilitadas quando há Movimentação de chamadas 52

52 Jabber Mobile para Blackberry Jabber IM para Blackberry: 60

53 Competitividade Colaboração Móvel 61

54 Competitividade Colaboração Móvel Cisco vs Microsoft 62

55 Competitividade Colaboração Móvel Cisco vs Microsoft 63

56 Jabber Guest 64

57 Jabber Guest O que é Jabber Guest? Ferramenta que conecta consumidores e outros usuários de telefonia não Cisco com usuários corporativos Cisco A comunicação é feita via uma página web (via Browser) ou até por meio de dispositivos móveis. 65

58 Jabber Guest Para quê? Comunicações Público-Corporação De onde o público estiver (smartphones até browsers) 66

59 Jabber Guest Comunicações Público-Corporação 67

60 Jabber Guest Componentes da solução Comunicações Público-Corporação 68

61 Jabber Guest Componentes da solução Exemplo do Fluxo da chamada 69

62 Jabber Guest Funcionalidades da 1ª release 70

63 Jabber Guest Componentes da solução Requisitos 71

64 Jabber Guest Arquitetura Caso de uso: Especialista Remoto 72

65 Jabber Guest Demo (em inglês) 73

66 Referências Arquitetura : Live : Modelos de deployments: E4CC9599_00_environment-configuration-guide_chapter_0100.pdf Expressway Information: Jabber Guest : 74

67 Obrigado! 75