Semana de Atualização Avaya Avaya e Microsoft Lync. Fabiana Weiler Sales Engineer Westcon Brasil

Transcrição

1 Semana de Atualização Avaya Avaya e Microsoft Lync Fabiana Weiler Sales Engineer Westcon Brasil

2 Objetivo Introdução a integração Avaya com Microsoft Lync O que é Avaya Client Applications (ACA)? Arquitetura da Solução Licenças necessárias Configurador (ASD e EC)

3 Introdução

4 Integração Avaya e Microsoft Lync Preserva a experiência do usuário MS Lync Integração do lado do Client Utiliza padrão APIs client Lync e Standard CAL (Licensing) Implementação Enterprise ou Office 365 Client H323 implementado diretamente no CM Potencializa Avaya Aura System Escolha de telefone fixo, telefone alternativo ou PC como softphone Único plano de discagem Único controle de admissão de chamadas (CAC) Características tais como, chamada em espera, transferência, conferência e encaminhamento de chamadas Vídeo P2P e interoperabilidade de vídeo com o grupo de sistemas de videoconferência Avaya Aura Conferencing, Radvision e Polycom Extensível para Microsoft desktop Click to call paraoutlook, Office suite e Internet Explorer

5 Na prática...

6 Avaya Client Applications 6.2 Funcionalidades

7 O que é Avaya Client Applications (ACA)? Re-branding de pacotes de aplicações do Avaya ACE Colaboração contextual em tempo real a partir de clients UC de desktop e aplicações Avaya Client Applications para Microsoft Lync, Office suite, e Internet Explorer integram diretamente aos sistemas Avaya Aura sem necessidade de Avaya ACE (com algumas exceções) Business & Social Media Productivity Suites

8 Avaya Client Applications 6.2 Pacotes de Aplicações ACE tem sido repassados para Avaya Client Applications Portfolio de Aplicações incluem (updated in ACA 6.2) Avaya Microsoft Lync Integration Avaya Desktop Communications Enablement (DCE) made up of Avaya Office Add-in and Avaya Web Browser Add-in Avaya Customer Relationship Management Integration Avaya IBM Sametime Integration Avaya Hot Desking Algumas implementações dessas aplicações não requerem servidores ACE

9 Avaya Client Applications Benefícios ao cliente: Mantém a preferência de experiência de UC (Lync, Flare) enquanto alavanca o investimento existente em Aura Aumento da produtividade através da experiência do usuário Redução significativa no custo de desenvolvimento da solução (Lync, Flare) Vendas Avaya / Partner: Solução competitiva, simples, rica e de baixo custo Adiciona aplicações complementares assim como Avaya Aura Conferencing 7 e Radvision para upgrade e vendas novas

10 Novos Nomes Nome Antigo Avaya ACE Microsoft Lync Integration Avaya ACE IBM Sametime Integration Novo Nome (Dezembro 2012) Avaya Microsoft Lync Integration Avaya IBM Sametime Integration Servidores ACE requeridos CS 1000 requer ACE (não requer ACE para Avaya Aura CM) Avaya Aura CM e CS 1000 requerem ACE Avaya ACE Customer Relationship Management Integration Avaya Customer Relationship Management Integration Avaya Aura CM e CS 1000 requerem ACE Avaya ACE Hot Desking Avaya Hot Desking Disponível somente com Integração Sametime (veja acima) Avaya ACE Desktop Communications Enablement (DCE) is Avaya ACE Office Add-in and Avaya ACE Web Browser Add-in Avaya Desktop Communications Enablement (DCE) made up of Avaya Office Add-in and Avaya Web Browser Add-in CS 1000, Avaya Aura CM para Flare em ipad, one-x e controle desk phone requerem ACE Não requer ACE para CM com implementação com Integração Lync ou Flare-windows

11 Avaya Client Applications para Aura Servidores ACE não são requeridos para as seguintes soluções, quando implementados com Aura: OC /Lync Integration com DCE (Office/Web Browser Add-in) DCE com Flare on Windows Aplicável para Aura e 6.x Avaya Aura Session Manager (Optional) Avaya Aura Communication Manager Video Calling to a Avaya Flare Experience on ipad (SIP) Active Directory Microsoft Lync 2010 Avaya one-x (H323) H323 Device TDM Device LYNC 1. Microsoft Lync Standard CAL (end user license) required. Avaya Microsoft Lync Integration Avaya Client Apps Desktop Communications Enablement (Outlook, Office, Web Browser) Addin

12 Avaya Client Applications para Aura Outras Aplicações continuam a requerer ACE Lync Integration para CS 1000 Sametime, HotDesking, DCE CRM com DCE DCE standalone, sem client UC no PC Session Manager Avaya CS 1000 Signaling Server (SIP Access) SIP CTI (TR87) ACE DCE (Office and Web Browser) Add-in Unistim Device TDM Devices Notes: 1. ACA 6.2 will GA with ACE ACA 6.2 with ACE 6.2 will GA Q1 CY2013

13 Principais Features Desktop Communications Enablement (Office Add-in) Click to Join/Host conference no Outlook Avaya Client Applications Integration com Flare on Windows Avaya Lync Integration Video Ponto a Ponto (somente Aura CM 6.2 SP2) Chamada de outros dispositivos (Telecommuter Mode) Implementado como um client Aura H.323 Melhorias operacionais Suporte da plataforma expandido IP Office (Phone Mode) CS 1000 (Computer Mode)

14 Click para Join/Host Conference Click para Join/Host Conference no Outlook Works with most conference bridges Conference Bridge Wizard scan for users bridge details Bridge populated to Meeting Location in meeting invite Join conference call Activate from: - Calendar - Calendar invite - Meeting reminder Utilizes Chairperson/Participant details Launch Web Collaboration Session Controle da chamada direto com Flare on Windows e Lync/OCS Para todos os outros endpoints e clients, ACE é requerido

15 ACA 6.2 Experience com Avaya Lync Integration Click to Call from Internet Explorer Click to Call from CRM Requires ACE Click to Call from Outlook Click to Join or Host Conference from Outlook Call presented in Lync conversation window Click to Call from Office Suite

16 ACA 6.2 Integration com Flare for Windows Click to Call from IE Click to Call from Outlook Click to Join or Host Conference from Outlook Call presented in Flare Client Click to Call from CRM Requires ACE Flare for Windows Click to Call from Office Suite 1 Note Flare on ipad requires ACE 3.0 or 6.2 to be deployed (ACE 6.2 with ACA 6.2 will be supported in March 2013 timeframe)

17 Avaya Lync Integration para Aura: Video Chamada Ponto a Ponto Suporte a Video (CM 6.2 SP2) Integrado ao Client Lync Avaya Video Ponto a Ponto Phone and Computer modes(h323) Faça chamada de vídeo no Menu Pessoal Escale a chamada IM para Video call Voice para Video Call AutoAnswer Video / Manual Aceitar/Declinar Operações na chamada Mute Voice, Mute Video Hold/Retrieve Video Call Multi call handling Transfer Video Call Escala para Audio Conference Interoperável com Avaya Aura, Radvision, and Polycom

18 Avaya Lync Integration para Aura: Chamada Multiponto Video-chamada com 5 participantes no Radvision Elite (MCU) com Lync Integration user (PIP) One X Communicator Radvision XT 5000 Scopia Desktop client Polycom HDX 7000

19 Avaya Lync Integration: Temas Avaya Suporte para dois temas de Lync Integration Avaya Theme Avaya Lite Theme Selecionado pelo Usuário Final Requer que o usuário Sign Out/In para ativar. User Interface element Avaya Tray Avaya Theme (Default) Avaya Lite Theme Toast Pop up Mid Call Control

20 Avaya Client Applications 6.2 Arquitetura

21 Opções de Implementação Lync Opções de Implementação para Lync Integration Avaya Microsoft Lync Integration for Aura Avaya Microsoft Lync Integration for CS 1000 Avaya Microsoft Lync Integration for IP Office

22 Avaya Microsoft Lync Integration para Avaya Aura Avaya Aura Session Manager (Optional) Active Directory Avaya Aura Communication Manager Video Calling to Avaya Flare Experience on ipad (SIP) Desk Phone, Other Phone and Computer Mode Avaya Aura CM (H323) + DCE Add-in (via Lync Integration) Microsoft Lync 2010 Avaya one- X (H323) H323 Device TDM Device LYNC 1. Microsoft Lync Standard CAL (end user license) required. Avaya Microsoft Lync Integration Avaya Client Apps Desktop Communications Enablement (Outlook, Office, Web Browser) Add-in

23 Product Lineup: Lync Integration Bundle para Aura Application Key Capabilities Infrastructure Requirements Licensing Requirements Avaya Microsoft Lync Integration for Aura Voice, Video Calling Modes supported: - Phone (aka Shared Control), - Computer Mode (aka VoIP), - Other Phones (aka Telecommuter) Only Voice: CM or higher Voice and Video CM 6.2 SP1 or higher H323 Devices: 96xx, 46xx or 16xx configures as a 46xx) Digital devices: 24xx, 64xx and 14xx Enterprise Edition or Standard Edition with UC All Inclusive, + Aura Video licensing - Optional Lync Integration Bundle must be added in addition to these packages Or New minimum of Aura 6.x Enterprise Core Bundle (~Mar 2013). Lync Integration is an entitlement in this Aura bundle Minimum of Microsoft Standard CAL Avaya Desktop Communications Enablement (DCE) Sold as part of Lync Integration bundle Click to Call from Outlook, Word Excel, PowerPoint and Internet Explorer Click To Join Host conf call from Outlook Sold as part of Lync Integration bundle See Lync Integration above. Sold as part of Lync Integration bundle No additional licenses

24 Compatibility Matrix for Lync Integration Bundle para Aura Product Release/device/licensing Comments Avaya Aura CM or higher Voice support Avaya Aura 6.2. CM 6.2 SP1 or higher Voice and Video support H323 Devices 96xx, 46xx or 16xx (configures as a 46xx) Digital devices 24xx, 64xx and 14xx SIP devices None 2013 Roadmap OCS 2007 R2 Release or above Voice only support Lync 2010 Release 2010 R or above Can be deployed with premise or cloud (Office 365) Lync Server 2010 deployments OCS / Lync Licensing OCS/ Lync Standard CAL Minimum requirement Windows XP SP3 or later 7 SP1..Net 4, or later - Microsoft Internet Explorer Microsoft Office 2007 / 2010

25 ACA 6.2 Lync Integration com ACE 3.03 e Avaya CS (Phone e Computer Mode) Session Manager Avaya CS 1000 Signaling Server (SIP Access) Signaling Server (SIP Line) SIP CTI (TR87) Avaya ACE / AIE Release HTTPS Phone Mode + DCE Add-in WMI Active Directory Microsoft Lync 2010 Unistim Device TDM Devices SIP Computer Mode + DCE Add-in Notes: 1. Lync 2010 Standard CAL (end User License) required. 2. SIP to Signalling Server is a logical connection. Session Manager required as a Proxy server to route to the appropriate CS 1000/Sig server. 3. ACA 6.2 will GA supporting ACE 3.0 Avaya Client Applications Microsoft Lync Integration DCE (Office and Web Browser) Add-in

26 ACA 6.2: Product Lineup Lync Integration Bundle para CS 1000 Application Key Capabilities Infrastructure Requirements Licensing Requirements Avaya Microsoft Lync Integration for CS 1000 Voice Calling Modes supported: Phone (Uses ACE for CTI control), Computer Mode (SIP VoIP) CS 1000 R7.0 to R7.5 (Phone Mode) with SIP Access Server CS 1000 R7.5 (Phone and Computer Modes) with SIP Access Server, SIP Line Server and Session Manager 6.1 or greater ACE Core Service 3.0.x / AIE 3.0.x ACE 6.2 SP1 (GA 1H CY2013) Any CS 1000 (Unistim) and Digital devices Phone Mode: CS 1000 License AST, SIP CTI (Tr87) Phone and Computer Mode AST, SIP CTI (Tr87), SIPN (R7.5) These licenses are auto provisioned by EC Minimum of Microsoft Standard CAL Avaya Desktop Communications Enablement (DCE) Sold as part of Lync Integration bundle Click to Call from Outlook, Word Excel, PowerPoint and Internet Explorer Click To Join Host conf call from Outlook Control of SIP devices are not supported. Sold as part of Lync Integration bundle See Lync Integration above. Sold as part of Lync Integration bundle No additional licenses

27 Compatibility Matrix for Lync Integration Bundle para CS 1000 Product Release Comments ACE/AIE 3.0.2/3.0.3 ACE 6.2 Roadmap 1H 2013 CS Phone Mode (Voice only) CS Session Manager Unistim Devices Digital devices SIP devices 6.1 or Higher All All None Phone + Computer Mode (Voice only) OCS 2007 R2 Lync 2010 Release or above Release 2010 R or above Can be deployed with premise or cloud (Office 365) Lync Server 2010 deployments OCS / Lync Licensing OCS/ Lync Standard CAL Minimum requirement Windows XP SP3 or later 7 SP1..Net 4, or later - Microsoft Internet Explorer Microsoft Office 2007 / 2010

28 Avaya Microsoft Lync Integration para IPO Active Directory Contacts TSPI Avaya IP Office 500v2 (will also support Server Edition) Version 8.1 FP1 Avaya IP Office One-X Portal Server Web Services (CSTA) Lync IM and Presence Microsoft Lync 2010 (on-premise or Hosted) LYNC 1. Microsoft Lync Standard CAL (end User License) required. Avaya TDM or IP Phones Microsoft Lync Integration for IP Office (Phone Mode)

29 Product Lineup: Lync Integration Bundle para IPO Application Key Capabilities Infrastructure Requirements Licensing Requirements Avaya Microsoft Lync Integration for IPO Voice, Video Calling Modes supported: - Phone (aka Shared Control), Only Voice: IPO 8.1 FP1 (IP Office 500v2) e Server Edition One-X Portal Server Power User, Office Worker, and Teleworker user packages. These user packages are available per user and require either IP Office Preferred Edition or Server Edition. Minimum of Microsoft Standard CAL

30 Implementação para DCE Integration DCE with Avaya Flare On Windows DCE with other Avaya Devices DCE with other CS 1000 Devices

31 ACA 6.2 DCE com Avaya Flare on Windows One X (SIP) SIP Device Avaya Aura Communication Manager Avaya Session Manager Flare on ipad (SIP) One X (H323) H323 Device TDM Device Flare on Windows (SIP) DCE (Office and Web Browser) Add-in

32 Product Lineup: DCE com Flare on Windows Application Key Capabilities Infrastructure Requirements Licensing Requirements Avaya Desktop Communications Enablement (DCE) Sold Standalone for Flare on Windows Click to Call from Outlook, Word Excel, PowerPoint and Internet Explorer Click To Join Host conf call from Outlook Flare on Windows specification DCE License Or New minimum of Aura 6.x Enterprise Core Bundle (~Mar 2013). DCE is an entitlement in this Aura bundle Matriz de Compatibilidade para Desktop Communication Enablement com Flare on Windows Product Release Comments Aura Session Manager 6.2 Aura SIP CM6.2 Microsoft Internet Explorer Flare on windows Microsoft Office 2007 / 2010

33 ACA 6.2 / ACE 3.01: DCE com Avaya Flare On ipad, One X, IP/ H323 e SIP Devices One X (SIP) Avaya Session Manager SIP Device Avaya Aura Communication Manager AES Flare on ipad (SIP) DCE (Office and Web Browser) Add-in ACE One X (H323) H323 Device TDM Device Notes: 1. ACA 6.2 will GA with ACE ACA 6.2 with ACE 6.2 will GA Q1 CY2013

34 Product Lineup: DCE Standalone Aura Application Key Capabilities Infrastructure Requirements Licensing Requirements Avaya Desktop Communications Enablement (DCE) Sold Standalone for Flare on ipad 1, One X 1,2, Avaya Desk phones 1 Click to Call from Outlook, Word Excel, PowerPoint and Internet Explorer Click To Join Host conf call from Outlook CM or higher CM 6.2 (for flare on ipad) ACE Core Service 3.0.x / AIE 3.0.x ACE 6.2 SP1 (GA Q1 CY2013) H323 Devices: 96xx, 46xx or 16xx configures as a 46xx) Digital devices: 24xx, 64xx and 14xx Enterprise Edition or Standard Edition with UC All Inclusive, DCE must be added in addition to these packages Or New minimum of Aura 6.x Enterprise Core Bundle (~Mar 2013). DCE is an entitlement in this Aura bundle

35 Compatibility Matrix for Desktop Communication Enablement Standalone Aura Product Release Comments ACE/AIE 3.0.2/3.0.3 ACE 6.2 Roadmap 1H 2013 Aura Session Manager CS 1000SIP devices Aura H323 Aura SIP Aura Digital devices Salesforce CM/AES or higher 6.1 or Higher None 96xx, 46xx or 16xx (configures as a 46xx), One X Communicator 96xx, Flare on ipad, One X Communicator 24xx, 64xx and 14xx All Microsoft Office 2007 / 2010 Microsoft Internet Explorer

36 ACA 6.2 / ACE 3.01: DCE com dispositivos CS 1000 Session Manager Avaya CS 1000 Signaling Server (SIP Access) SIP CTI (TR87) ACE DCE (Office and Web Browser) Add-in Unistim Device TDM Devices Notes: 1. ACA 6.2 will GA with ACE ACA 6.2 with ACE 6.2 will GA Q1 CY2013

37 Product Line up: DCE Standalone para CS 1000 Application Key Capabilities Infrastructure Requirements Licensing Requirements Avaya Desktop Communications Enablement (DCE) Sold Standalone CS 1000 desk phones Click to Call from Outlook, Word Excel, PowerPoint and Internet Explorer Click To Join Host conf call from Outlook CS 1000 R6.0 to R7.5 ACE Core Service 3.0.x / AIE 3.0.x ACE 6.2 SP1 (GA Q1 CY2013) Any CS 1000 (Unistim) and Digital devices CS 1000 License AST, SIP CTI (Tr87) These licenses are Not auto provisioned by EC SIP devices are not supported.

38 Compatibility Matrix for DCE Standalone para CS 1000 Product Release Comments ACE/AIE 3.0.2/3.0.3 ACE 6.2 Roadmap 1H 2013 CS and 7.5 Session Manager 6.1 or Higher CS 1000 Unistim Devices All CS 1000 Digital devices All CS 1000SIP devices None Microsoft Office 2007 / 2010 Microsoft Internet Explorer

39 Avaya Client Applications 6.2 Licenciamento e Configuração

40 Cotação e Ferramentas de Configuração Para Avaya Client Applications com Aura Utilize ASD/SAP para Cotação e Pedido PLDS será utilizado para Software downloads e Ativação de Licença Para Avaya Client Applications com CS 1000 Utilize EC para Cotação e Pedido Selecione ACE 3.0 Order codes refletirão nova funcionalidade ACA 6.2 KRS será usado para Ativação de Licença e PLDS para Software downloads Avaya Client Applications software estará disponível somente como download do site Avaya Support (sem envio de media)

41 ASD (Avaya Solution Designer)

42 EC (Enterprise Configurator)

43 Order Codes Aura Product SAP code Description DCE Standalone CLIENT APPL R6 AURA DESKTOP COMMUNICATIONS ENABLEMENT LIC:NU Avaya Microsoft Lync Integration CLIENT APPLICATIONS R6 AURA OCS-LYNC BUNDLE LIC:NU CLIENT APPLICATIONS R6 AURA OCS-LYNC BUNDLE DCE LIC:NU/E Códigos em negrito são códigos orderable Códigos sem negrito fazem parte de bundle Order codes podem ser usados com Aura 5.2 ou 6.X Quando ACE é necessário os seguintes códigos são aplicáveis Product SAP code Description ACE Core ACE R3 AURA BASE LINUX LIC AIE ACE R3 AURA AIE SRVR LIC Server DL360G7 SERVER2 ACE

44 Order Codes Aura Novos bundles Aura anunciados para Aura 6.x Bundle SAP code Description Enterprise Core Mobility ENT CORE SUITE R6 CLIENT APP DESKTOP COMM ENBL R6 /E LIC:NU ENTERPRISE CORE SUITE R6 CLIENT APP OFFCE LYNC R6 /E LIC:NU MOBILE SUITE R6 CLIENT APP DESKTOP COMM ENBL R6 /E LIC:NU MOBILE SUITE R6 CLIENT APP OFFCE LYNC R6 /E LIC:NU Collaboration COLLABORATION SUITE R6 CLIENT APP DESKTOP COMM ENBL R6 /E LIC:NU COLLABORATION SUITE R6 CLIENT APP OFFCE LYNC R6 /E LIC:NU Também inclusa licença One X e P2P video. Licenciamento completo com direito a: Avaya Microsoft Lync integration para Aura com DCE Flare on Windows com DCE

45 Order Codes CS1000 Product SAP code Description Client Applications 6.x Microsoft Lync Integration Bundle (License per user) Lync Bundle Client Applications 6.x Microsoft Lync Integration - Linux (License Per User) Client Applications 6.x Desktop Communications Enablement for Linux (License per User) Lync Integration entitlement Client Applications 6.x Microsoft Lync Integration Entitlement Bundle (License per user) Client Applications 6.x Microsoft Lync Integration - Linux (License Per User) Client Applications 6.x Desktop Communications Enablement (License per User) ACE Core NTBT74BB ACE 3.x Base Software For Linux AIE NTBT55RA ACE R3 AURA AIE SRVR LIC Server DL360G7 SERVER2 ACE

46 Avaya Microsoft Lync Integration CY2012 and CY2013 Avaya ACE R3.0 (GA) Avaya Lync Integration 6.2 Dec 2012 Lync Integration RX.X CY2013 Embedding real-time communications into business software & processes Avaya telephony integrated to Microsoft Lync Client Click to Call from Office, Outlook, IE, SFDC & MS Dynamics Providing Avaya video capabilities on the desktop Client only deployment for Lync and Microsoft desktop integration (ACE servers not required for Avaya Aura CM Deployments) Avaya P2P video via CM integrated to Microsoft Lync Client Click to Join / Host Conference Call using any bridge from Outlook, including AAC7 Audio/Web Click to Call from Lync Client using choice desktop phone, PC, any phone Integration with Avaya Aura Conferencing Avaya Aura Conferencing 7 Integrated to Microsoft Lync Client including video support, and Ad-hoc, Drag and drop conferencing Extend support to SIP based deployments Support for Lync 2013

47 Obrigada!!! Fabiana Conz Weiler Sales Engineer DDR: CEL: